USAA Home Insurance Ratings & Reviews

USAA home insurance customer reviews and ratings to help you make the right decision. Our complete guide reveals that the consumers can save up to 30-40% on their home insurance by going through the reviews and getting multiple quotes. Enter your zip code below and click “GO” to get multiple free quotes.

Compare Quotes from Top Providers and Save now!

Company Average Rating No of Reviews
USAA
372

Reviews by customers

Positive Reviews
Negative Reviews

Latest Homeowners Insurance Reviews


Positive Reviews & Ratings

Positive 5 Star Reviews & Ratings
5 Stars
Premiums are reasonable. Service is reasonable, They treat me with respect and discounts.
5 Stars
I like that the company is so easy to talk to on the phone and get answers when I need them. They were great about answering questions, and I like that they are tied to the military as well. It makes it feel much more personal to me.
5 Stars
I like that I have easy access to everything I need online, and I have multiple ways to contact my insurance when I need to. I can change my coverage to meet my needs, and they always respond quickly and thoroughly.
5 Stars
What I like is that they help service members but that they are also just a solid company in general. Anything that I need be it financial or insurance related they have someone there who will help get me to the right person and this makes them extremely valuable to me.
5 Stars
It's a good company that is not the cheapest, but offers the best array of services and superior customer service and communication. I would recommend to anyone who has the opportunity to sign up with them.
5 Stars
I like that this company is there 24 hours a day when I need them. I know that I don't have to worry about anything and that my insurance company will take care of everything if I need to file a claim. They make things easy for me.
5 Stars
USAA has always been a good company to work with. They have a variety of products and their customer service is great for military families that face some challenges those not military affiliated may never experience. Their premiums are competitive as well.
5 Stars
I like the fact that they are not as expensive as some of the other companies, and that they are very easy to communicate with. They have always been polite and helpful, and I feel as if I can trust them.
5 Stars
Usaa is trustworthy and ethical. 2 things that aren't often found in business. I made sure when my children were born that they got usaa numbers of their own so they'd be able to use the services for life. I think that speaks volumes.
5 Stars
USaa takes care of military and their family they have a great attitude always help always kind
5 Stars
We have an awesome insurance company. I would recommend this company to many people. They are one of the easiest insurers I have ever had to deal with.
5 Stars
I think they're a great company and they're very friendly. They offer great support and a great service, and on top of that their prices are cheaper than other companies.
5 Stars
I like how available and proficient USAA is. They have really kept their technology tempo up to speed. Everything is really easy.
5 Stars
I like most likes about the company. The insurance both home and auto have been good as far as I can tell.
5 Stars
The only problem I have had with the company is that the premiums keep on going up every time that I renew. Another wise I am very happy with the company that I have for insurance.
5 Stars
I have never had problem with them. They always have a quick turn around.
5 Stars
I love the customer service I’ve received. I also love the speed at which they handle questions and claims if needed.
5 Stars
Overall great though they lack in-person customer service and agents. The phone and online support are overall great though.
5 Stars
The company really cares about their client and provides exceptional service. They know how to treat people and are knowledgeable about what they are doing.
5 Stars
I am satisfied because they are attentive. I love the multi-policy discounts. I love the discount for being a service member. I love the fact that they only service the military community.
5 Stars
USAA has made every single claim we have had easy to finish. We have never been turned away. We pay very competitive premiums. The app works well.
5 Stars
The prices are cheaper which goes a long way and the interactions we have had with their representatives have all been pleasurable as everyone is nice, friendly and helpful in going through the different processes.
5 Stars
I am extremely satisfied with my coverage and premiums. I have had great experiences with customer service and there mobile app and online options.
5 Stars
USAA makes me feel valued and taken care of. Because I use them for so many things over the last 25 years of my life, I feel like there are a mutual respect and trust.
5 Stars
I like that they have great customer service and they offer a great price. They offer full coverage for a lower price than anyone else. They don't contact me too much or too little. I have never had a problem with them.
5 Stars
They have been our company for over 30 years for different types of policies; homeowners just for 14. They treat us with respect, provide excellent service, and are always looking for ways to save us money on the premiums.
5 Stars
Overall USAA has been great. All claims were handled quickly and efficiently. Customer support has been great, and banking has been easy.
5 Stars
usaa has always offered me low premiums on auto and home and life, and cater only to the military, which i love. i am part of their community, and they treat us with high service and excellent rates. just as consumer reports! (make America great again!)
5 Stars
They are very friendly to me on the phone. They have an outstanding phone application that I can use to answer about 80% of my questions. When they process a claim (I had a car accident about a year ago) it was within a couple of days, and it was painless. Before USAA I was a member of a very large insurance company (I'll mention the name) that was short, unprofessional and took forever to process a car accident claim. That is why I love USAA so much.
5 Stars
It is a really great company and I would recommend it to anyone who qualifies to be under this coverage. Great, great, great!
5 Stars
I have always been treated like a valued customer and never had any issues that were not resolved in a timely manner. They are veterans and active duty military friendly with ability to be flexible with many situations civilians are unaware of or able to handle
5 Stars
The company is wonderful. Their banking, investing, home, auto, and life insurance is combined to simplify things. They are friendly and take care of their customers.
5 Stars
I like that the company has been in business for a very long time and they cater to everything that is military.
5 Stars
The premium is extremely competitive because USAA is a credit union effectively and the membership is restricted to service members and their families. The premiums are always either the least expensive or 2nd least.
5 Stars
USAA's customer service is well known in the industry for being the best. They really respect prior military and their family online. It is a completely different planet from most customer service experiences that you will find world-wide.
5 Stars
App is great because USAA doesn't have branches so the app is the primary way I get things done from transfers, to deposits to paying bills. Use the Android version.
5 Stars
USAA also excels in customer interaction, every notice is proactively handled via mail / email and you are constantly aware of the status of your accounts both checking/savings/credit and insurance and home/auto loans.
5 Stars
USAA's only real flaw is that they don't have branches in any practical sense. They do have some kiosks in certain cities like Washington, D.C. but that is basically it. They compensate for this with their excellent customer service and providing ATM charge fee rebates for every ATM transaction.
5 Stars
USAA overall is an excellent company, they pride themselves on customer service and showing respect for prior service members and their families. Interactions are completely professional and timely. Claims for things like auto are handled very well and fast. Disputes also handled very well and fast. Couldn't recommend more highly.
5 Stars
I like the customer service I receive when I call them about issues with my policy. They are always friendly and go out of their way to always help.
5 Stars
USAA has great customer service and has always been quick to help with claims we have has in the past
5 Stars
The company is quick to respond and follow up. Have always acted professional and respectful. I had a claim that they took care of quickly.
5 Stars
There is nothing I dislike about the company or the services they offer. Did the reading change reverse completely or am I losing my mind?
5 Stars
We have never had an issue with communication or efficiency of claims processing. We are completely satisfied with USAA
5 Stars
What I disliked about the company is the the prices for some of their packages is a little costly. But overall I was satisfied with their services.
5 Stars
USAA can be quite expensive compared to some competitors but their quality overall seems better than others in the area
5 Stars
There is not an in person office for USAA, but that doesn't bother me much, it was just the worst I could think of.
5 Stars
The only thing that I could dislike is that they do not have a local offices.
5 Stars
USAA can always be counted on to show up when needed to assist their customers. I have never been disappointed with how they treat me.
5 Stars
I am very happy with my insurance company, they helped bring down my insurance by bundling. I feel like I belong.
5 Stars
I dislike how the company only allows military people, however, this is a small complaint. It is their way of Giving back to those who have served.
5 Stars
So far I like the company, but I haven't had to deal with them except for that one time. They are paid out of my escrow by my mortgage service, so I don't really know how they'd react if I had a claim.
5 Stars
As I said before, I have had only one interaction with the company, and it seemed to go very well. The agent I spoke to was courteous, professional, and we took care of business.
5 Stars
I have only had to deal with the company once when there was a small discrepancy between what my mortgage company paid and what they were owed (it was only a few dollars). They sent a letter, I called, and they took my debit card payment over the phone. It was professional and to the point.
5 Stars
Easy to deal with, personnel are efficient, professional, always available, the local company, also offers to the bank, offices are easy to get to and plenty of parking.
5 Stars
I don't have anything negative to say about USAA, they are reliable, trustworthy, and have been my partner in life for quite a while now
5 Stars
So far the customer service has been great. When our dishwasher machine sprung a leak, they immediately sent out an adjuster and he provided a full agreement that we were covered. The floor was replaced and we got a new washer.
5 Stars
They get in touch with me I by mail or call. I have no complaints about communication
5 Stars
I think the premium could probably be cheaper. It was easier and more cost-effective to move my auto insurance to Farmers I would. But right now it doesn't seem worth the effort.
5 Stars
I couldn't be happier with our insurance company because I've been with them for years and know that they deliver on what they say they will do.
5 Stars
They are very good at communicating. They return calls and seem to be available practically any time I call. I have never had trouble getting hold of them.
5 Stars
I like how responsive they are and how good they communicate. I also like how quickly they pay claims and how easy it is to make one.
5 Stars
I don't dislike anything about them yet. I have a friend who has coverage with them, and he says after he filed a claim that they canceled his policy, so we shall see what happens if I have any storm-related damage in the future.
5 Stars
It's easy to use, updates often to stay in optimal performance, and gives me the resources I need.
5 Stars
Compared to other insurance companies, USAA offers a competitive rate to keep my business
5 Stars
I have never used their website. I go through our local insurance broker if I needed to. I have so far not had to use their services because we have had no damage to the home.
5 Stars
They have always been very helpful with everything. We've never had a claim denied or even questioned. And they always pay very quickly.
5 Stars
I like that USAA seems to respect their customers, and I did not have to fight for help.
5 Stars
I like that my company is responsive to my needs. I can get information and questions answered while using their app and it is done in a quick manner.
5 Stars
It is very easy, the coverage is really good, easy to file a claim, if I have any questions customer service is there and also they will work on the payments with you
5 Stars
I think the company charges too much. Also to insure jewelry was a pain and required so much paperwork and added expense for appraisal.
5 Stars
Previous positive history. Combines with other products for discounts. Known for their service.
5 Stars
I love that they are so proactive and they will message me about whether or not I will need assistant. They also verify who I am and they will greet saying hello Miss how can we help you, let's get someone out there to survey any and all damage. Do you have pictures of the items that were damaged. They are so good about everything and I am grateful for them.
5 Stars
Every time I have called they have answered, they call me by my title and they are very professional. They are also very fast.
5 Stars
This premium is different because with it being USAA they help the military family's out. It makes me feel like someone has my back
5 Stars
I like that they are focused on veteran's and are helpful with their unique needs and situations. They are respectful and helpful.
5 Stars
We do not dislike anything about this company. We have had very positive interactions with them and will continue to support their company as long as they give us good services!
5 Stars
Honestly, there isn't anything I dislike about this company. I have never had any wrong-doings from this company. I have never had a negative experience with a customer service rep.
5 Stars
I like that I am always treated like a person, rather than a number. They always seek to provide excellent customer service and they have never been rude or unhelpful. All that and they have the lowest premiums.
5 Stars
The only thing I dislike is not having someone to call 24/7. I may have to look into that, we were unprepared when the deer hit my husband.
5 Stars
I really like this company and I am glad to be a customer with them. I also have my car insurance through this company and they are very affordable and do a wonderful job being very communicative about everything.
5 Stars
USSA is a great company. Premiums are reasonable and they truly care about their veterans. They take their time with customers and take time to explain things. Accessing your documents is very easy and they are consistent day today.
5 Stars
I have not found anything that I dislike about our insurance company. I have only had positive experiences with them.
5 Stars
We have always used USAA so I can't compare to other companies, but we have hears some "horror stories" from neighbors on their claims process compared to USAA. USAA isn't a battle compared to other companies.
5 Stars
There is nothing I dislike about this company. It is a great company, and I don't think I would choose another company over it. I would recommend this company to my friends.
5 Stars
I really don't have any dislikes about the company. USSA has been in my family for years and will continue to be. My father and I have been members of USSA since 2010 and we will never look back.
5 Stars
We like that this company supports military families and has insurance for our house at an affordable price. This is great for us and we will never change insurance companies.
5 Stars
They make you feel important, there is no waiting. They will ask how you're doing and make personal connections.
5 Stars
USAA is very catered towards military personnel. They are very friendly and understanding of the unique circumstances involved in a life in the army.
5 Stars
The company meets all of my needs for homeowners, car and valuable property coverage as well as banking services
5 Stars
The only complaint is that they don't have a 24 customer service number and that their customer service is based on the central time zone because they are based in San Antonio, Texas.
5 Stars
So far there's nothing I dislike about the company is genuine and good.
5 Stars
Overall price and ease of use have been the most simple processes. Price is almost always going to be number one when it comes to any kind of insurance policy and they were the lowest.
5 Stars
I like that I do not have to think about it. There is no I wonder or I need. It is just built into the cost of the monthly payment, rock, and roll.
5 Stars
I like how they offer rates lower than other insurance companies to service member families. I like that they are respectful and helpful and appreciate service members sacrifices.
5 Stars
There is nothing I dislike about this company and that is why I chose to do business with them in the first place
5 Stars
I really have no complaints about USAA. They have treated me very well my entire time with them. All of their services have been top notch.
5 Stars
I get good coverage at a fair price. USAA is a trusted company and I can count on them to be in business for many years to come and to also help with future moves.
5 Stars
Sure USAA is sometimes higher, but you get better service and services. That is worth it to me in the end.
5 Stars
Good communication, quick to action, thorough.
5 Stars
The company has always been at the forefront of the insurance industry, their quality customer service paired with rapid response times makes them exceptional.
5 Stars
They provide great services and a multitude of products that I need for my life. I can access all of my accounts in one place, even non-USAA accounts. The service is fast, friendly and reliable.
5 Stars
Love the company very much, overall I have never had an issue with them for any reason and would recommend them to any person.
5 Stars
what I like about the company is how amazing the customer service has been. The app and website are easy to use and they made the filing a claim very simple. I do think we will stick to this company for as long as we can.
5 Stars
Very satisfied with all points of service. Had an incident where my ex-husband (newly separated)was trying to cut me from insurance and a representative tracked me down to open my own policy so I wouldn't be without coverage and then they were concerned about my safety from my ex-husband.
5 Stars
we are satisfied overall. NO other complaints. we have combined all our insurance needs without another thought.
5 Stars
They get the job done quickly and efficiently. I don't have to deal with any nonsense and double speak from the representative and my claims are taken care of completely. They don't leave anything undone and they have always asked me if there was anything else that I needed to put into the claim so nothing gets left out. They are thorough and it gives us peace of mind knowing that they will get the problem fixed right.
5 Stars
USAA really puts the customer first. They are easy to work with and make it a pleasure to conduct business. I will be a USAA member for life.
5 Stars
I love that my premium is low. I love that they answer your questions in a timely manner and that they are available 24/7.
5 Stars
USAA is a great insurance company. The rates are competitive, the customer service has been excellent, and any issues have been resolved in a timely manner. I would not consider switching anytime soon.
5 Stars
USAA makes me feel secure. I pay for a service and it will be there when needed. I've never had a bad experience when having to call about a question.
5 Stars
They have really great customer service. Their reps are knowledgeable, offer ways to save money on my premiums while getting some additional coverages. It is very easy to handle things by phone or through their website.
5 Stars
They offer excellent policies and rates with a very helpful and competent staff. I have lots of room for comparison asl shopped many different agencies when searching for a homeowners policy.
5 Stars
They have a great customer service ethic and work constantly to improve the customer experience. I do not foresee ever leaving this company.
5 Stars
I have had them for 20 years and have had no problems with the company
5 Stars
Superior coverage, great people would sum it up. I've heard lots of stories about companies not covering damages. With USAA, that is not a worry.
4 Stars
I just love the convenience of having all of my accounts in one place. They understand service member's needs and offer products to benefit our family. They have attractive, if not the best, rates on most services.
4 Stars
Sometimes I feel like their rules and policies are a little bit strict. If feels like some claims you must jump through many hoops for approval and submit several documents. That can be frustrating, especially when you need help quickly.
4 Stars
Good company to work with. Offer a lot of services online. Easy to apply and change coverage. Service reps readily available as required. Communication is dispensed as required.
4 Stars
I like how easy they make things for us. I also like how fast they make things happen. Their customer service is the best around,
4 Stars
Overall I like how easy to navigate is their website. The company also offers an app that can be downloaded to any phone.
4 Stars
I love how easy they are to get in touch with. The prices are great. We generally don't have to wait more than 1-2 minutes to talk to a real person. I also like that we aren't charged more for dogs and livestock.
4 Stars
Peace of mind is what I value most about USAA. I've never needed to file a claim, but I have confidence that should I need them I will be taken care of.
4 Stars
I think they're pretty good, but since I've never had to file a claim I'm not completely sure. They've been good with other insurance aspects so I hope they'll be fair when the time comes for me to file a claim.
4 Stars
great customer service
4 Stars
Would be nice to have a physical branch somewhere nearby. Only have a presence in Texas. Sometimes would be nice to talk face to face with someone
4 Stars
Good company overall. Site is easy to navigate and easy to retrieve needed information. Company reps are available online when needed.
4 Stars
I like the ease of communication, the kind, and helpful associates and the website is easy to navigate and keep me informed and updated about my policies
4 Stars
USAA is always easy to communicate with, their policies and information are straightforward and easy to read. Their customer service is always available and we have never had an issue that they couldn't resolve quickly.
4 Stars
I am satisfied with the services I get from USAA because I feel that my home is covered. The service is not cheap but it covers what I need it to.
4 Stars
MY INSURANCE COMPANY'S MOBILE APP IS VERY EASY TO USE AND EASY TO UNDERSTAND. AND ITS ALWAYS AVAILABLE TO ME. IT PROVIDE MORE INFORMATION.
4 Stars
there is more time take to communicate the customer service of the company that makes me irritate so i dislike the way to contact them.
4 Stars
I dislike that they are really only for the people/families associated with the arm forces and to for the overall public because my Children likely will not be allowed to use them.
4 Stars
Things have been going well if they need something they call me if I need something I call them. I have never had any problems.
4 Stars
The communication is very good. Not only can you provide messages on their website, they call, send emails, and eventually, they will engage you at your home.
4 Stars
I like that I have easy access to all the information. Not sure there is an app, but I periodically check things online.
4 Stars
What I like most about the company's website is the ease of use to pay and track bills. Also, it provides a quick way to look at my credit rating and it makes very easy to submit claims.
4 Stars
It seems to be fairly reasonable. When I was purchasing the house, I did a lot of research, and finally, our realtor recommended we go through a local insurance broker. I told them how much I wanted to pay and they matched me with this.
4 Stars
I think we pay a good premium, all things considered. Last time I check it was not worth us switching.
4 Stars
I do not like the cost of my insurance. I also still need to get referrals for some home repairs that could be done faster if I found my own people.
4 Stars
I like that the company is military friendly, inexpensive, and offers the coverage I need. 1 out of 5
4 Stars
I like my company very much because they give many offers to rebuild our own house and they offer us to repair the home appliances which is occassionally break. And another reason is the customer service provided by the company.
4 Stars
The cost of my insurance is high. I get very good coverage but I know that it is more than my neighbours pay for theirs. I get a good value but still wish it was cheaper.
4 Stars
They are easy to work with, reliable, and care. You can talk to someone quickly and they are always helpful.
4 Stars
Years ago my dog knocked someone down in the street by accident, and we were sued, but USAA completely handled it and it was hassle free for us, other than the guilt that we felt.
4 Stars
They communicate well and don't leave you to do all the leg work when you're following up on a claim.
4 Stars
Quick response time. They get back to via the online portal very quickly if you have a claim or a questions about any of the services they provide to us. The customer service team is always very respectful of my husband's time in the military and the time my father served. In order to receive insurance from USAA, you must have some family connection to service and they recognize how important that is to everyone.
4 Stars
I have never been disappointed. Their premiums/coverage beat others hands down who have tried to lure us away over time. USAA is responsive, and their staff is always respectful. Claims have always been handled in a timely manner without hassle.
4 Stars
Not many physical branches available. Would be nice to talk to someone face to face at some point during the claims process.
4 Stars
What I really liked about the company's customer support, every concern I had was addressed in calls. They have checked up of me frequently and are very understanding.
4 Stars
I was only disappointed that I was not covered in the flood and only received minimal compensation. They told me when I purchased the home that I did not need flood insurance because I was not in the flood zone
4 Stars
Other than the inability to eliminate the extra structures coverage I am very happy with the company as a whole. I understand that the ability to even be covered by USAA is a perceived benefit of military service.
4 Stars
Agent courtesy. Promptness of response and attentiveness in handling the claim. Damage amount: an estimate of the dollar amount of damages. Satisfaction with timely payment by the insurer.
4 Stars
I have been with this company for 20 years and they have always worked with us in our needs and especially when we need help. All our insurance is through them.
4 Stars
For the most part with the car and home insurance, there haven't been that many problems. One surrounded how they handled a car accident but I have no claims on my homeowner's insurance so I can't talk about that.
4 Stars
Overall i like this company and I would like to recommend it to others
4 Stars
I like how easy it is to contact them, how friendly they are, how easy to use the app it, and the coverage I get for the money I pay.
4 Stars
I like that the company is close to my house and I like that it is small enough that I can walk in or call with any problems I have. I like that I know all the people who work at the office and that many take a personal interest in my affairs.
3 Stars
Good company overall. Site is easy to navigate and easy to retrieve needed information. Company representatives are available when needed. Premium could always be cheaper
3 Stars
Since we are going through USAA due to my parents was in the Air Force we are getting greater coverage than other insurance plans. Thus, I am very satisfied with it.
3 Stars
The company's website seems slow, and almost hard to navigate. I think it could also be more informative. I do like the 24 hr service
3 Stars
USAA has been there for us through active military service and now veteran status. The service has always been top notch fro the accidental overdraft to the renter's insurance claim for a house fire.
3 Stars
I am satisfied with my price, my coverage, and their customer service online. When I have a claim, they are good about getting me what I deserve to make it right and get it looked at ASAP to get the process started.
3 Stars
I like how easy the site is to use and how reasonable their prices are. The reps are also very friendly
3 Stars
USAA Also covers my auto insurance as well as home, valuable property insurance. They also cover me as a bank. I have a credit card via them as well. I love USAA Overall.
3 Stars
USAA has a large number of incentive discounts available to long-time members of the financial institution. These discounts apply to insurance packages and offer a good deal of competitive pricing.
3 Stars
I like that I can bundle it in with everything else. At this point that is what I like about it the most. Easy to pay the bill every month since it is all in one.
3 Stars
GEICO responds quickly, handles a claim efficiently, and is always there when needed. I highly recommend GEICO to others.
3 Stars
My insurance for over 20 years and they haven't changed a bit in customer service and been satisfied always with them. The premium is low and they never failed me in any claims I had.
3 Stars
I like that USAA serves the military and offers a great product with a great price to boot. Overall, I'd say that I'm proud to be a member.
3 Stars
I am almost always covered for any damage or peril no matter what. They work to ensure that things are taken care of.
3 Stars
They are the best in the industry and replace roofs and other large items one hundred percent. They are also safe and protect military families from fraud and other negative issues.
3 Stars
I like usaa because their customer service is very helpful in the time of need. they will be there for you in the time of need when you need them and they support our veterans, by giving us a discount.
3 Stars
The fact that they have a good reputation for customer service and quick claim resolution, although I have never filed a claim I am told it is easily and quickly resolved.
3 Stars
The company used to be great, fast claims above average customer interactions that is not the case anymore so it is just a regular insurance company now.
3 Stars
I have had 3 different companies and claims through all over 33 years. I like this one the best as they are less stringent with their prerequisites.
3 Stars
Overall, for the price that I pay, I am very satisfied with my company. I wish that the coverage included theft for no additional charge, but that is my only complaint.
3 Stars
I love that USAA provides the lowest premium, the best service, and top notch quality when dealing with disasters and filing claims.
3 Stars
They are very professional and knowledgable. The agents make sure you are getting the best deal and offer suggestions for your policy that can beneficial to you. They are a dividend company so if they make money they pass it on to customers at the tiscali new year.
3 Stars
I like how easy to use the website and app is and I like how knowledgeable and helpful the customer service reps have been so far for me. There have been no issues so far with the company.
3 Stars
USAA spends a great deal of time and money training personnel to provide excellent customer service and it shows. We have always found the company to be both responsive and fair. A recent claim proved to us how far they are willing to go to satisfy their customer.
3 Stars
At times, the payments seem expensive for the amount of coverage. If you are late on payments the rates seem to go higher in price.
3 Stars
I really have never had to make a claim so I don't have much to compare with. I recieve coverage at a fair rate and that's all I can really base my interactions off of.
3 Stars
good in general I like everything that provides the time of expenses and damage coverage
3 Stars
I have not found anything that I dislike about the company thus far. USAA is the best provider for home insurance needs based on my knowledge.
2 Stars
Their website is easy to use and makes tracking claims and policy information very simple and easy. Communications we do get are stored so they can be reviewed at a later time.

Negative Reviews & Ratings

5 Stars
The only thing that I really dislike about the insurance company is their login process
5 Stars
I don't have anything that I dislike about USAA. I have been using them for insurance for years, and I've always been very happy with what I get from them. I've never been able to find the same level of service for the same price from any other insurance company.
5 Stars
What I dislike is that just like every company the premiums are rising every year. I understand that the cost of living goes up but I wish that they could hold for a year or two and spread back some of their profits to the members. Insurance across the board is getting very expensive.
5 Stars
The only area that is not superior is the cost. They are several cheaper options for homeowners insurance, but none of these options offer anywhere near the services of this company.
5 Stars
I don't like that I do not have a home office for my company. If I need anything from them I have to mail it or fax it. I can't just walk into their office and do what I need to do.
5 Stars
I dislike how they will combine accounts when someone gets married - without notifying you, which then muddles up whose account the services are built under.
5 Stars
I have not really run into anything about USAA that I dislike. As I mentioned earlier, we have not had to file a claim, so I don't know what that experience would be like.
5 Stars
There's not much i can say about not liking. I love them and will stay with them for life!
5 Stars
the only complaint I have is the change in cost from state to state
5 Stars
Like most companies in general, regardless of the industry, it is the wait time while on hold when calling them. Nor can I stand the stupid elevator music they play.
5 Stars
I think sometimes they could be faster to respond to things and I'd like it more if they had actual branches because I have a lot of business going through them. Having to always talk to someone on the phone is kind of a hassle sometimes.
5 Stars
I don't like that they are not local, I have to have everything mailed or travel at least an hour for service.
5 Stars
There is not much I dislike.
5 Stars
I have nothing bad to say about USAA. They have always done a great job for me.
5 Stars
This is not a unique dislike, but I don't like it that I have to pay a deductible at all. I would rather that my monthly payments were a little higher.
5 Stars
I don't really dislike anything about the company except that there online platform is not so great. They could really use an update. It just isn't user friendly or easy to figure out how to pay the bill.
5 Stars
They only serve the military. They have tons of discounts. They are not owned by the big corporations. They are always helpful when disaster strikes the areas.
5 Stars
I also don't like that our premiums for both home and auto have doubled in the past 2 years with no claims and no accidents.
5 Stars
I really have never found anything I don't like about this company. I know that’s rare but it's simply how I feel. They are awesome and I will never change.
5 Stars
I don't really dislike anything about the company. They are pushing to become more automated but so is everyone else. For now, they still feel like they "know" me and that's what matters.
5 Stars
Nothing negative for me to say really other than that there are occasional times other companies can beat certain rates, but overall bundling it all together saves me a ton of money.
5 Stars
I have not found anything that I dislike about my insurance company. They have performed above all expectations
5 Stars
I dislike the fact that they do not have an office/base of operations that is closer to me. It would make me feel better if there was a physical place closer by.
5 Stars
The only dislike is that the premium goes up when it is time to renew. I think longtime customers should receive some type of discounts because we stay with the same company instead of switching companies.
5 Stars
I don't like that there are no local representatives to meet with personally. Everything is conducted online or over the phone.
5 Stars
I dislike their claims communications online because that part of their website is somewhat confusing, but that's about the worst thing about USAA.
5 Stars
The main thing I don't like is that it is a pain to deposit cash because there are no local banks. I don't deposit money that often so it's not huge but I would like the process to be easier.
5 Stars
We don't really dislike anything. We have never had a complaint about our service in twenty years. Belonging to USAA has been one of the best rewards from my husband's serving 20 years in the U.S. Military.
5 Stars
I really do not have anything negative to say about USAA at this point. We have moved more and more services to them as time has gone on due to the experience and professionalism provided. I recommend this company to anyone that is eligible.
5 Stars
usaa has always offered me low premiums on auto and home and life, and cater only to the military, which i love. i am part of their community, and they treat us with high service and excellent rates. just as consumer reports! (make America great again!)
5 Stars
I don't like the fact that USAA does not have a physical office and I am not able to walk in and do business. Sometimes I want the option to do business in person
5 Stars
There really is not anything that I dislike about the company. They have been exceptional in all of their services to us. We never even have a long phone wait.
4 Stars
I know if I shopped around separately for all of my accounts I could find slightly better rates, specifically on mortgage and home insurance. But I'm not sure it's worth my time to save a small amount. I don't like that mortgages are sold off almost immediately after closing, so they don't actually handle the payments in-house.
4 Stars
Although a good company, don't have a physical branch or location in my state. Would be nice to talk to someone face to face if necessary.
4 Stars
Sometimes I think that the premium is a little too high for the amount coverage they offer. Another thing is to reach a representative on the phone takes a little too long.
4 Stars
I do not like that when we made a claim our rates went up to offset the claim. That seems backward to me. What is the point of having insurance if I have to pay back the claim amount? I should just put my money in the bank if that's the case
4 Stars
I strongly dislike the random premium changes. Our car insurance went up $12 a month with no explanation. No new tickets and our vehicle are already older so it does not like the value went up. I also strongly dislike how hard the website is to use. I'm so tired of having to reset a password every time I use it because it goes defunct just before you need your new auto ID card.
4 Stars
There isn't anything I dislike about USAA. I guess the one thing that I would feel would be convenient would be if they had an office here in town. That being said, they might. I've just never needed to file a claim.
4 Stars
My home insurance company's website and mobile app could be a little better. Buttons are small and formatting is weird.
2 Stars
We've been treated very poorly, and they clearly have no interest in actually honoring the contract they have with their customers. We plan to cancel our policy and never work with this provider again in the future.
2 Stars
We have had this company for over 20 years and I have great difficulty finding anything that I dislike about the company.
2 Stars
I sometimes feel that the company is a little lax in their professionalism. Being a small company in a small town seems to promote a certain type of attitude that could be construed as incompetent. I often have to call back to resolve issues or have something answered.
2 Stars
I do not dislike much. Mostly what I dislike is that their app is in need of an update. It is not the most attractive or easy to navigate the app.
2 Stars
The office is in San Antonio Texas. This helps to provide lower cost by not having to support offices, but also makes it difficult sometimes to get to people. That is why I am grateful for their awesome online and telephone systems.
2 Stars
I dislike their website since it's sometimes hard to find what I want. It could use a good redesign. However, this is minor.
2 Stars
USAA has slowly been adding fees to all their services and dent that the fees are the new addition and their customer is trained to pretend that the fee we're always being applied. I have been a member of USAA since 2001 and I am well aware there were not added fees before.
2 Stars
I do not like it sometimes because they advertise to third parties
2 Stars
the decline in customer relations. If I came onto the company now I probably wouldn't notice but I have been a customer for 15 years so I have experienced the decline it is frustrating.
2 Stars
They need to be more careful in hiring employees, especially young employees. Sometimes, customers are transferred when they have multiple inquiries.
2 Stars
The claims reps need to do a better job of representing the client. Also, they need to do a better job understanding the claims process. I shouldn't have to submit the same document 3 different ways in order for them to review and process a payout.
2 Stars
Sometimes they treat the wealthier clients with more respect if there is a problem with the account. Other than that they are a good overall company.
2 Stars
I wish that theft was included in my coverage, but that would be my only complaint, god company and when we buy a house we will use them for that.
2 Stars
I like the personal attention you receive. Until you actually need something it can feel like you are lost in the shuffle but once you reach a representative and speak to them it seems like they really try to help.
2 Stars
I only dislike one thing that this company does. They do not have any brick and mortar stores where I can go into and talk to a person. Instead they make our rates cheaper by not having to pay for a place for their employees to work.
2 Stars
The customer service for non-claim dealings is abysmal. They need to organize better and get up to speed with their excellent computer system.
2 Stars
I do not like his wide publicity either on his website or his app also in my mail I own a lot of cheap advertising junk and I dislike
2 Stars
I think the monthly premium should be lower than it is. I have never filed a claim but since I have bad credit it seems to be higher than it should.
1 Stars
They provide good pricing with excellent coverage for veterans and their families.

Please take a moment to write review on your home insurance company