Travelers Home Insurance Ratings & Reviews

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Company Average Rating No of Reviews
Travelers
186

Reviews by customers

Positive Reviews
Negative Reviews

Latest Homeowners Insurance Reviews


Positive Reviews & Ratings

Positive 5 Star Reviews & Ratings
5 Stars
I like the company. My rates are good. I hope they are helpful if I ever need it.
5 Stars
I have not needed them but they send bills and receive checks and answer phone calls on time which is all I want.
5 Stars
The company is a great one to have insurance products from. They are very friendly to customers and provide a lot of options for review. I can choose to bundle most of my insurance products.
5 Stars
The car insurance was more expensive before discounts. There were home discounts for my new roof.
5 Stars
I'm overall satisfied. It's just something we need to do is to pay insurance every year in case of problems like natural disasters or fire. I don't think about it much.
5 Stars
Overall, I am very satisfied with the customer service of the company. They have always been responsive and very helpful.
5 Stars
like I said before, they have good customer relations. They are able to answer any inquiry you have. Their apps are easy to use.
5 Stars
So far the company has been fine. It offers good coverage. I think the premiums are fine. Their online presence is good. The claims process was easy and they need a payment on my claim. I would know the other insurance company denied the claim after the hailstorm to other homes in the area. Some covered it and some did not. Mine did
5 Stars
As I wrote previously, the premium amount is good. The online website is excellent for use. The customer service is excellent as well. When I had a claim after a hail storm I was fully covered and paid without any delay or problems.
5 Stars
So far the company has been very good. They are easy to reach and are always helpful with whatever issue I have. Communication is easy and helpful
5 Stars
I only have one interaction with the customer service. It was a nice interaction. The person was very courteous, and know what he was saying.
5 Stars
My interaction was very nice and easy. He was very knowledgeable, and gave me personalized service. His advice to me were sound. And I was very satisfied.
5 Stars
I do not have a dislike for the company. The time I interacted was great. I do not think there is anything to dislike about travelers.
5 Stars
My overall experience with travelers was good. I am satisfied with the coverage I have, and the premium. It is affordable. Customer representatives are great, easy to communicate, and most of all, they speak English well.
5 Stars
A big contribution given from the company side and happy to be in the insurance company as a valuable customer
5 Stars
Nothing to be bad to tell about the company
5 Stars
It is hard to get discounts on my policy rates. Every now and then I get a customer representative that has a hard time understanding what I am needing.
5 Stars
The only negative is that I cannot make a change on my home insurance with the APP. I have to call my agent or the company
5 Stars
We have been with Travelers for one year and we love that reasonable price we pay for home owners insurance. They are by far the lowest cost option compared to the other main insurers. We would rate them a 5.
5 Stars
I like the company website. It is easy to navigate and all my information is readily available and easy to access.
5 Stars
There isn't anything about the company that I don't like yet. It is a relatively new policy as I have yet to file a claim.
5 Stars
Their customer service was very good. Receiving a quote was easy and they were very friendly. I called back two more times and again they were friendly and very helpful.
5 Stars
Travelers insurance has very good customer support service. They respond to all my inquiries very quickly. I get good rates on all my policies.
5 Stars
There app on the phone does not allow any changes to be made by me. I have call in any changes
5 Stars
I like that there rates are very cheap. Im getting excellent coverage at a very affordable rate
5 Stars
The company is great. They process my payment on time and if I have any questions, I call my local agent.
5 Stars
The interaction/communication with my insurance company has been very good so far. I have yet to file a claim but I've called my bill a few times and they were very helpful.
5 Stars
I like this company because the prices are good and they are very friendly and willing to help however they can. They spell things out for you and make it as simple as can be if you aren't sure what you are doing.
5 Stars
There is nothing I dislike about this company. I would have a hard time finding anything wrong with this company overall. I'm very satisfied
5 Stars
Top rated, great service, great price. I have a rep assigned to me for easy communication.
5 Stars
The ease of use when I have had a question I have never had any trouble and the website is user-friendly
5 Stars
I like the premium they give me. I also like how courteous they are and how helpful they are. The website is very easy to navigate as well.
5 Stars
There is nothing really to dislike. I have been satisfied with all of my transactions with them.
5 Stars
What I e Really truly enjoy the company overall is their commitment to their customers. This is marked by their first in class customer service and great attention to detail.
5 Stars
The only concern that I have is they need more discounts for seniors and special rates for persons who have not made any claims I over 15 years
5 Stars
What I dislike about the company overall is that the premiums are high for what you are getting overall. I also wish they would have a much larger range of things that will be covered.
5 Stars
I don't know that I have much to say here. We have only dealt with them a handful of times, and each time it worked out with no issues.
5 Stars
I enjoyed working with their rep. They made everything go so smoothly, especially considering how difficult of a situation it was.
5 Stars
There is nothing yet that I dislike this company. They seem great, I am sure at some point we will hit a snag with them like any company but so far nothing.
5 Stars
Overall Traveler has been there for me when I needed them and at a premium that does not break the bank. I plan on staying with them for a long time.
5 Stars
Very professional and very reactive when I had a very bad, emergency situation. Won me over many times. Fantastic results.
5 Stars
They have met my needs and covered all claims filed. Coverage is excellent.
5 Stars
Prices are the best out there. Easy to use. Great communication and friendly service.
5 Stars
They absolutely have a small town attitude as far a friendliness but also are extremely professional. Communication is the biggest key to their success with us.
5 Stars
My insurance company has a great customer service department and they were the lowest as far as paying the premium than other companies.
5 Stars
The price of premium is the best out there. Coverage is good. means of communication is good also.
5 Stars
I like how easy it is for me to quickly find how to submit a claim on the website, and I like that I can file a claim on the website. It is also easy for me to find all this information you're asking for on the website as well - finding my policy and the policy details was easy for me to do quickly on the website. Travelers gave us the best amount of coverage at the best price. Our deductibles are pretty good. It is easy for me to receive immediate responses from customer service when I make a claim. They call and email almost right away and are great at answering questions and getting more information for me if I need it.
4 Stars
I like my insurance overall. I have never had to file a claim. The communication I receive is adequate for my needs.
4 Stars
I recommend Travelers Insurance to anyone who is looking to lower their annual rates yet still receive great customer service and care from your insurance company. I have referred many people to Travelers Insurance and all have spoken highly of the recommendation.
4 Stars
I am able to get everything I need from the company and their staff has been nothing but coverage. I would really like to be able to do more via the website though.
4 Stars
Liberty Mutual gives us what we need, which is home and auto, for a price we can afford without overcharging us. Our tune might change if we have to ever file a claim with them.
4 Stars
I am very satisfied with the company. They are very easy to contact with any questions or concerns, The prices are great for the amount of coverage.
4 Stars
I like the financial stability and accessibility of the company. They are established and known in the marketplace. The coverage fits my needs.
4 Stars
They usually keep me up to date on any changes
4 Stars
People response very quick and helpful
4 Stars
I think the premium that I received was fair considering the value of my home. I have never had home insurance before but this was the premium that I expected.
4 Stars
Every time I’ve had to call the call center, I’ve waited on hold for a while, but the customer service representatives are always very friendly and helpful
4 Stars
As compare to other rental insurance, I think travelers is the best that I had experienced. Premium is not too high as some companies have.
4 Stars
Travelers has a very easy to use APP. It is easy to find the information or menu that I need. It is not hidden under category like some other apps.
4 Stars
I actually didn't compare a lot of companies, I just bundled with my preexisting auto policy
4 Stars
Sometime while making payment it takes long time
4 Stars
The website is fairly easy to navigate. It has good contact numbers which are easily accessible. The site is also clean AND STRERAMLINED which I appreciate
4 Stars
We went back and forth about whether some items were damaged or not for a long time before they agreed to replace.
4 Stars
There are responsive to emails and phone calls, and they have cheap coverage rates.
4 Stars
This is because they have the cheapest prices in our area. Our most significant determining factor when choosing an insurance company is typically based solely on prices and extent of coverage provided by the company.
4 Stars
The company has been was easy to work with. I have had no problems.
4 Stars
I liked being able to bundle my car and home insurance and getting my car insurance discounted.
4 Stars
I don't like that the policies were difficult to read and I couldn't have someone explain exactly what it was that they covered...so I was in the dark about a few things. When I asked about some things, they told me to read the policy. I didn't like that.
4 Stars
Isn't a question asking pros and cons the same thing as asking what I like and dislike about the company? The survey seems redundant. I like they're cheap.
4 Stars
Besides the fact that they do not cover, I have no complaints. They are very cordial and they have covered every claim we have ever sent to them. They also had prompt service and have reasonable prices.
4 Stars
I dislike they're not all that courteous. lack of customer service calling records. a bit slow on the payout
4 Stars
They have been good to communicate and offer the coverage I feel I need for my home and family. I have no complaints and hope don't really need them but know they will be there if I do.
3 Stars
Responsive. Easy communication through phone calls. The Website is usually up.
3 Stars
But the price is a little too high. In particular considering I am bundling with automobile policies and should receive a discount. On the contrary, the price for home insurance is actually higher than buying it alone somewhere else. The bundle discount is a total illusion.
3 Stars
I don't like that I can't chat with them online, calling and holding is something I dislike a great deal.
3 Stars
They are OK, but that's it. I am going to be looking around for other insurance- again. It was such a pain in the ass to switch because I had to provide proof of YEARS of previous coverage- which miraculously I was able to do. So, I dislike the communication. I also dislike that they don't seem to have any local agents.
3 Stars
I like how the adjuster handled all of my claims, and the company issued me a check quickly so I could get my roof fixed.
3 Stars
I am not sure what I like about the company. They are your generic insurance company. I am glad I haven't had an auto claim through them I don't know how they would handle it.
3 Stars
I think travelers insurance is a stable company which will payout if a claim has to be issued. There is a local office which I like having around. There a cheaper companies but the value we get is worth the little extra.
3 Stars
It is clunky, slow to load and has limited options compared to others.
3 Stars
Again they are average. They only communicate when premium is due or when I have to call and get some information. Their answers usually are more than satisfactory.
3 Stars
They are average in trying to reach them. Sometimes I have to call back again. Once reached they are helpful and informative and seem like they really want to supply good answers.
3 Stars
I dislike their archaic website and some of their older policies
3 Stars
As with any insurance company, they are not very responsive in regards to approving claims. My contractor and the adjuster's number were not matching in regards to my claim. This is the only issue I've had with them thus far.
3 Stars
My husband trusted and loved their customer service. We never filed a homeowner claim. He knew his agent worked with him for years. His agent also passed.
3 Stars
One thing I don't like so much about my insurance is that the car insurance premium went up about 200 dollars last year. But this year it went back down 150 so it's not all the worst.
3 Stars
I haven't had any particularly bad experiences, but I also haven't had any outstanding ones
3 Stars
I like the policy itself which is straight forward and relatively uncomplicated. The website is easy to use and I like the various ways by which I can make premium payments.
3 Stars
I like the coverage they offer. It is a high-quality coverage that includes everything I want. I wanted very good insurance and that is what they provided. They also allowed me to add jewelry coverage.
3 Stars
Again as I've said the premium is very reasonable and when I needed to submit a claim they didn't make me jump through hoops and actually helped
3 Stars
They have good rates on the home insurance. Also I like some optional coverages like the jewelery which gives special coverage
3 Stars
They are friendly on the phone, they have discounts for my employer. I have them for car insurance as well, and they have handled my car insurance claims very well also
3 Stars
Customer Service by far is the best with Travelers. The claim adjuster was personable. Overall a good company.

Negative Reviews & Ratings

5 Stars
There is nothing I dislike about it except maybe that the premiums have risen over the past couple of years more than I would have liked.
5 Stars
I think they would be better off with including insurance products for family members. There is no discount for having family members.
5 Stars
Nothing really to dislike. They send me the information I need. And they don't upsell
5 Stars
none I can think of right now. overall, I am very satisfied with travelers.
5 Stars
I don't dislike anything although it would be nice to pay even less than I do. I don't pay attention too much to this all and my wife pays the bills more than I do.
5 Stars
I have no particular claim that I dislike about the company at present. I have not had any problems with communication payments or claims
5 Stars
Overall, I really dislike the company's mobile app. It would never properly load on my phone and was very frustrating.
5 Stars
I have no complaints and have had no problems with Travelers since coverage started
4 Stars
I have no reason to dislike my homeowner's insurance company. I have never filed a claim and I feel I get good coverage for the premiums paid.
4 Stars
The app and online website have been down a lot lately which is a pain when trying to make a payment or follow up on an email or claim issue.
4 Stars
The only thing I dislike is that I can't make changes to my policy online. I have to call in for everything. This is vastly different than my experience with my car insurance company (Geico).
4 Stars
Nothing yet. They are a reputable company and so far for us, they are doing a fair job.
4 Stars
So far I haven't found anything I dislike about the company.
4 Stars
They sometimes subcontract out the claims work to 3rd parties. The quality is hard to keep a handle on with a subcontractor. When there are a lot of regional claims, they can get overloaded and slowed down.
2 Stars
Response time is slow. I did have a problem with the company not realizing that my mortgage company was responsible for paying the bill through my escrow. My insurance company kept billing me and making me responsible for speaking to my mortgage company about this. I felt they should have spoken directly to my mortgage company about this instead of inconveniencing me.
2 Stars
The mobile app will not let me make any changes to my policy. I can understand why but I cant make any changes
2 Stars
I do not like how they change their rates without telling you exactly why. That is terrible customer service and makes me want to find a new company. They need to be more transparent.
2 Stars
I think the premium is about $150 too high considering we live within a mile of a fire station and 2 miles within another station
2 Stars
The company can be difficult to get a hold of during times of need. For example, during Hurricane Harvey it was virtually impossible to talk with anyone working for the company during that time.
2 Stars
The large scale of a very large company is sometimes imposing and you wonder if the service would really take care of a singe policy holder of if they even care
1 Stars
The Only problem we have faced with Travelers is when we sold our vehicle that was bundled with our home insurance we called and they could not tell us how much out home insurance premium would rise due to no longer having the bundle discount.

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