Progressive Home Insurance Ratings & Reviews

Progressive home insurance customer reviews and ratings to help you make the right decision. Our complete guide reveals that the consumers can save up to 30-40% on their home insurance by going through the reviews and getting multiple quotes. Enter your zip code below and click “GO” to get multiple free quotes.

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Company Average Rating No of Reviews
Progressive
294

Reviews by customers

Positive Reviews
Negative Reviews

Latest Homeowners Insurance Reviews


Positive Reviews & Ratings

Positive 5 Star Reviews & Ratings
5 Stars
Again I'm just starting out with these folks so am still somewhat unsure but I am confident that they will handle my needs to my satisfaction. Or I will be looking for another insurer. I love the commercials.
5 Stars
Overall I like my company they are very friendly, fast, and caring. I always feel I can count on them.
5 Stars
I've been with progressive auto for about 7 years, and the rates were great. Going down every single year. So when I bought my home insurance the premiums fell even more. What's not to like about it?
5 Stars
It's super easy to work with. I have never had an issue that just hung around for a long time, always resolved within a week. and my bills keep going down as I stay with them
5 Stars
I think the company really devotes its time to the consumer of their services. They have been more than willing to assist me with coverages and making sure that I have both the best price and the best coverage and these two intersect.
5 Stars
Communication with the representatives has been phenomenal. I feel like they care about me and my home. I wish I would have switched to Progressive years ago.
5 Stars
They offer a good price and good coverage, I haven't needed to use it yet thought but it is nice to have in case I do.
5 Stars
They act fast and provide a human touch to the insurance field. I have been satisfied in all instances of the claim process and will keep them for years to come.
5 Stars
I will keep them for a while because they have excellent rates, they have good customer service and their process is really easy. I think that's what they should offer, and they are a good company.
5 Stars
It's super easy to work with. I have never had an issue that just hung around for a long time, always resolved within a week. And my bills keep going down as I stay with them
5 Stars
Progressive offered the lowest premium, which is what made me buy insurance from them in the first place. They have an easy to use website and app. Their customer service has also always been extremely timely and helpful, including the claims rep assigned to my account when my roof was damaged.
5 Stars
Overall, I really like the service I have with progressive. They have saved me a lot of money, and although I haven't had a house claim, they've helped me with car claims before and they've been really great. I like the options of paying online, and their customer service is some of the best I've had. I really can't say much else.
5 Stars
I just like everything about the company overall. I get a cheap price, great support, and fantastic protection. I know if anything ever happens I will be covered and treated respectfully.
5 Stars
I like how easy it was to get the quote and purchase the policy online. I love the app and all the things I can do with it. I like the discounts I received because I bundled my home and auto.
5 Stars
Low prices on insurance. Very helpful when contacting them. No hold times to get ahold of someone to ask questions.
5 Stars
Progressive is responsive and very helpful. They take things seriously and will look for ways to help you, whether it be reducing the premium, etc. All in all, they are easy to work with and I would recommend.
5 Stars
They are the company that I would recommend to anyone who asks. I have not had touch other experience, but this experience has been overly positive.
5 Stars
I love the company. They have the best coverage and make sure you are taken care of. They are efficient as a company and service.
5 Stars
The plan is financial affordable term insurance plan that provide coverage for up to 75 years and also offer an additional accidental cover benefit.
5 Stars
A mobile app can help you with its agile and highly effective manners to remain in touch with your customers
5 Stars
Progressive communicates everything very well and is quick to respond to any questions/concerns I have.
5 Stars
I like the website as it is very easy to navigate. I can also see up to the minute information regarding my policy.
5 Stars
So far so good. I bundled with my auto insurance for a discount. Havn't had to make any claims yet so I dont know how they are about that.
5 Stars
I have not yet had any bad experiences with Progressive in the almost four years I've been a client. I don't think I have ever waited long for them to even pick up the Customer Service line.
5 Stars
it is giving wonderful plans and i was so planned to take the insurance in that company and overall i am satsified
5 Stars
I love that I can use the app to make my payment. It also allows me to communicate through a chat on the app. And also I can choose what I want covered.
5 Stars
I have been with Progressive for almost 4 years now at my current residence. They have always been extremely helpful and have attended to my needs when I've had to call with any issue.
5 Stars
I feel that overall my insurance company strives to do the right thing with my policy by means of finding extra discounts for me. In addition, they are always available to address my questions or concerns.
5 Stars
So far, there is nothing I dislike about Progressive. I switched from State Farm.
5 Stars
I have had the same policy with the same company for many years and have never really shopped for other coverage from a different company.
5 Stars
I have had the same insurance company for many years and I have never at this time found anything that has made me unhappy with my choice nor has I found anything that I dislike.
5 Stars
There is nothing that I dislike at this point. They only problem I have is that it took me so long to realize that they were the best fit for me and my family.
5 Stars
All communication I have had has been quality care, they take great pride in helping me as a customer. I had never had a problem with getting help or getting questions answered.
5 Stars
The website makes it very easy to view my policy details, and I can make payments right on the site. It is also very quick and easy to use.
5 Stars
I am very grateful for the customer service members that I have communicated with via the telephone they are all very nice and willing to help with any questions or concerns I may have.
5 Stars
Their customer service representatives are very responsive and easy to work with.
5 Stars
I feel that it is a little pricey but I am comfortable paying it.
5 Stars
I like that it's affordable, customize based on needs of my household. I can bundle it with my auto insurance.
5 Stars
They are cheap, reliable, and they are always there to help me out when I have a problem or need advice. I recommend them to anyone looking for cheap home, car, boat, etc. insurance!
5 Stars
Everyone that I have had contact with has been kind and knowledgeable. They are committed to serving the customer and do not make you feel like a number.
5 Stars
I am overly pleased with the customer service. They are informative and helpful in every way. They never give me the runaround and never make me wait.
5 Stars
There's nothing not to dislike about the company. Ideally, insurance wouldn't be necessary but try telling that to a mortgage provider. Plus you can truly never see any mishaps coming. So other than paying for a service you hope to never use I cannot complain about Progressive.
5 Stars
They are so amazing and AFFORDABLE. they make sure you explore all of your options and keep updated!
5 Stars
With respect to any dislikes regarding Progressive, I wish that Progressive would offer more opportunities for discounts for existing customers from time to time. In addition to, the sending of text notifications for bill payments or inquiry confirmations, as do some of the financial institutions that I am a customer of.
5 Stars
How long the automotive voice recording is. It drags on and makes giving them a call unbearable
5 Stars
Progressive is an upfront and honest company with employees who make the effort to educate their customers on the benefits and services offered by Progressive that may fit their needs.
5 Stars
They're always there when I need them and offered us the best rate. I simply cannot say enough of good things about Progressive. Although I hope to never have to file a claim I could imagine that the claim process would not be difficult for them.
5 Stars
Overall, I just think they are a great company. They have great customer service, a great website and app, and a great claims department. I would recommend them to anyone looking for a company that is competitive in price and great overall for their services.
5 Stars
I feel like I've already written about this in previous questions I have answered thus far. I've been with the company for years I'm not about to switch due to one bad incident out of many many good years.
5 Stars
I absolutely love my insurance company. Not only do I save money with bundled coverage that includes home, auto and more, I don't think I'd ever go to another company.
5 Stars
I like that they have all my insurance bundled and given a discount for doing so. They can't be beaten by any other insurance company that we could find.
5 Stars
I love this insurance company. They are friendly, helpful and most of all, knowledgeable about my policies. They are available any time I need them and the rates are beyond reasonable.
5 Stars
I pretty much enjoy everything the company has to offer. The overall professionalism they display is unmatched by any other company out there.
5 Stars
I like that the customer service is better than most also that the app is easy to use and easy to decipher.
5 Stars
I am very impressed with the company as a whole. From their customer service to their cost of premiums, they have kept us very happy over the past two years.
5 Stars
They are by far the most affordable. I carry all of my insurance through them. I've never had any customer service issues. Overall, I'm very happy.
5 Stars
Insurance is something that I do not have to think about because the company makes it easy. There is no particular loyalty keeping me with them, they were just the cheapest option when we were shopping.
5 Stars
I like that the company has a very friendly staff. I also like the coverage they offer me I'm very impressed by what they cover for $300.
5 Stars
It was very easy to sign up for the insurance and I like how I am easily informed about my coverages and my options.
5 Stars
I like that I can have all my auto & property insurance needs met by one company which makes it much easier.
4 Stars
I like that they kept the rate they said they would keep, and that they discount our monthly service since we have auto insurance with them.
4 Stars
The company is forward looking and cares about its customer. I think that's very important for an insurance company (second home in the state). I choose a different insurer from GEICO because I want diversion.
4 Stars
It is good. It has decent coverage. I know it is not the best but pretty good.
4 Stars
I am satisfied with the level of service without a doubt although I have never had to put in a claim yet. I think they have done a good job overall but I do wish the prices were a little lower (but that would be said with any company)
4 Stars
Their online quote tool was very specific and so I was able to get a fairly accurate quote when I was shopping for home insurance. Their bundling options were great as well.
4 Stars
We are broke from our giant house. I am happy overall because they are cheap and have decent customer service.
4 Stars
I like that the customer service reps are helpful and knowledgeable. The wait time is short
4 Stars
They are a very ethical company who I feel offers good prices for what they cover and offer to their customers.
4 Stars
Their customer service has always been excellent and their rates are good compared with others in the area.
4 Stars
They are very communicative and easy to deal with. I feel like they are a company with integrity, and if we ever had to make a claim they would help us.
4 Stars
I like that they had an endorsement for my dog, which is an Akita and normally cause for insurance to be canceled.
4 Stars
The only thing that I really dislike about the company is that you cannot transfer insurance to other states without easily.
4 Stars
I dislike that I had to wait a year before they would lower rates. We had a previous claim on our old home, due to weather, an act of God, nothing we did and our rates were higher because of that. That annoys me.
4 Stars
easy access to services and agents both by phone and website. 24 hour contacts available, Quick payouts when needed. Excellent customer service
4 Stars
They gave me the best deal of all of the companies I researched. They were the most amiable to me and my family.
4 Stars
I like the customer service. I am always able to speak to someone if and when I have a question.
4 Stars
there is nothing dislike the company which will provide all the necessary plans and helps to select and remember when tho paid and when to renewal
4 Stars
Never had a problem with the company. If I ever need to contact them or as a question, they're always friendly and helpful.
4 Stars
I like the customer service and the reasonable price they offer. They also insure my property that is in storrage, not just my home.
4 Stars
I like that their system is easy to use and understand. When I need to find information or file a claim I can easily access everything I need through their online portal.
4 Stars
I am completely satisfied with our insurance company. I have no complaints at all. I like that they lowered our rates after one year of living at this particular location. The only thing is I do wish they were cheaper, but no complaints.
4 Stars
I like that they offer a lot of bundle savings that help you with saving money and paying everything off at the same time so that is very helpful for people that are busy
4 Stars
I dislike that getting a person on the phone is a difficult process. You have to go through an automated system which takes forever.
4 Stars
I feel like maybe my premiums are a little high for my area. I haven't done any shopping around, but talking to others near my, I'm paying a bit more.
4 Stars
The premium is much less compared to many of the other companies. For example, Statefarm was nearly $100 more.
4 Stars
In addition to customer service, the speed of attention, the good service of questions, the good service of my home insurance itself and among other things, I am completely satisfied.
4 Stars
They are very nice and always available when you need them they offer me a great price and they don't raise my rate when I have a b [ boo
4 Stars
Overall, they offer a good service, for a good price. They are quick to settle claims, & are able to close the claim satisfactorily.
4 Stars
There is nothing that I dislike about the company because I simply have not had a single complaint to present to it because they have a great system of work and organization.
4 Stars
I dislike their website navigation, its hard just to log in. Also, dislike that they don't seem to get back to you when they say they will (from phone calls)
4 Stars
I don't have anything negative to say about them and they are the best of all of the most important company that has been with me
4 Stars
Overall I am satisfied. The premium seems ok, their website design could be better but when I have needed to call them they have been overall pretty helpful
4 Stars
They are a nationally known company and pride themselves not only in their product but also and more importantly their customer, that you are a person, not a policy.
4 Stars
Overall for what I am getting giving the premiums, I am getting a superior company with quality service and a good peace of mind which I find is priceless.
4 Stars
I like the company because they are one of the major insurers and I know I can always reach a person if I have an issue. They do not try to solicit more services and all of my interactions have been positive.
4 Stars
I like the fact that they are backed by Progressive, a huge insurance company. It gives me confidence that if I did need to file a claim it would be taken care of rather than leaving me with a big mess to deal with.
4 Stars
the most deciding factor was actually the premium, I was paying $700 more a year at Farmer than I am now at Progressive, and I like the bundle package I had, but unfortunately, I found cheaper auto insurance with GEICO, wish progressive would match premium to keep me as an auto costumer
4 Stars
The price tends to be very reasonable, and the website is easy to navigate. I also appreciate having home & auto with the same company.
4 Stars
The company is very good. They work with you to make sure you get the insurance you need for the budget that you have. The best part is you can bundle all of your insurance policies with them into one discounted policy.
4 Stars
I am largely satisfied with my insurance company. My rates are consistent, the coverage is fine, the representatives are friendly and helpful and they don't harass me with offers.
4 Stars
It is very simple to maintain my policy and there is not much likelihood of anything surprising happening
4 Stars
Progressive usually has great customer service, and the price is very competitive for the market. I choose it for both home and car insurance.
3 Stars
It is good. Everything is all right except they over-rely on call centers.
3 Stars
Overall, I am somewhat satisfied with my insurance company. The cost is average but slightly high. The dealings I have had with them have been pleasant. I have never had a problem with them, which is the largest reason I am still there.
3 Stars
They are a well-known name and I feel that if I had an issue that they would take care of it. But, I can't say for sure because I haven't had a claim. I probably would shop around for home insurance but I don't give it a priority.
3 Stars
I LIKE THE FACT THAT I GET A STATEMENT IN THE MAIL BEFORE THE BILL ACTUALLY COMES IN THE MAIL.
3 Stars
I dislike them per se but I just haven't had a whole lot of interaction with them. I'm not sure that other insurance companies would provide better service or not. I have a feeling that the customer service that I received from my insurance company is indicative of most insurance companies out there.
3 Stars
There is nothing I do not like besides people not speaking English when I call.
3 Stars
Very compeitive rates and willing to bundle home and auto insurance. Was much cheaper then comptitor
3 Stars
I neither like or dislike them. As I said I had to have insurance and went with the first company I recognized. I do like the TV ads though. Flo is a funny lady and the ads are creative and constantly changing.
3 Stars
It is good. It has decent coverage. I know it is not the best but pretty good.
3 Stars
I like that the premium is cheaper than most reputable insurance companies I really have no interaction with them other than that
3 Stars
I do not have any criticisms but then I have not needed their services. There are no specific dislikes for me but that could change if I need to file a claim.
3 Stars
I haven't needed to use the customer service yet, but I have heard from other people that their customer service is definitely up to par with what you would expect.
3 Stars
I like the company because they are very affordable. I enjoy that there is not much fuss involved with setting up insurance with them.
3 Stars
I dislike that my company's website is out dated and just doesn't seem like it’s really taken care of. I wish they updated their website more often.
3 Stars
I feel like progressive offers much lower rates than other insurance companies. That is why I use them.
3 Stars
Overseas call centers are annoying when they do not speak English.
3 Stars
I can't say that I dislike the company because I have never really had to have any interaction with them other than paying my bill
3 Stars
The annual premium has been steadily going up each year for the past few years without offering me any new benefits or services. Eventually, if the price continues to rise, I will have to seriously consider changing companies.
3 Stars
The rates are average and seem to be priced about the same as other companies, they give lots of discounts that other companies don't.
3 Stars
It gives me a bundle discount and I think I am saving money. I am not sure if there might be a better deal out there somewhere. I also like that it's a well-known company and not a place that is likely to screw you over.
3 Stars
I don't like how long you wait on hold. Also, I really don't like that when someone answers the phone I usually cannot understand what they are saying and they end up transferring me to another representative and that takes time. I just don't like wasting my time when I call them.
3 Stars
They have affordable prices for the policies and offer bundle plans that we will be checking into. I haven't had to make a claim yet but I expect it to go well.
3 Stars
Often then the initial purchase, I never really had to deal with the insurance company for home insurance needs. Given this, I'd give this a "3", as I have no idea as to its quality or accessibility.
3 Stars
Overall I like the structure of the company website and their multi-policy discount. It is easy to find information about the coverage and proof of insurance on the website.
3 Stars
I like that I've never had to use them. I like that I don't need to make any changes to them.
3 Stars
They are friendly and accessible, they seem easy to deal with and not overly expensive to have for the coverage they offer.
3 Stars
Overall, I think they are very good. They do a good job and are great at communicating and helping whenever we need help. They are good guys
3 Stars
overall I am very pleased with my insurance company, they provide fast and friendly answers
3 Stars
They're always there for me whenever I have a question and are very thorough on everything.
3 Stars
Progressive is probably best known for its car insurance, although it also offers insurance for just about anything with a motor. The country’s third-largest auto insurance provider also offers home, renters and life insurance through third parties. Our r
3 Stars
I like that they're a friendly company. They're a large company but are friendly like a small company. The people are always available to assist me in my needs. I'm able to talk to an American who speaks English.
3 Stars
I like that this company you can bundle your insurance for a lower rate overall. There are very friendly and informative if you have any questions or concerns.
3 Stars
Bundling home and auto is helpful, and is one less thing to have to remember. I haven't had any problems with the company.
3 Stars
Their customer service is great, I am the type of person to ask a million and one questions when it comes to insurance costs, and coverage. They are patient and explain everything every question in great detail.
3 Stars
They don't bother me. I have never had a claim so its very hard to say something I like about them.
3 Stars
The company has given us a great rate on both our home and auto insurance. They have given us a great policy for having a pool and a dog. When they raised our home insurance rate last year they gave us a very detailed letter about everything that was changing.
3 Stars
they are easy to get a hold of when i have questions. they keep me informed on any issues or deadlines with my policies. they also offer a wide variety of ways to get a hold of them.
3 Stars
I like the fact that they have great prices and if you do need them you can contact them day or night on the phone.
3 Stars
I like everything about the company from the policy to the interfaces on apps and online website. I like the customer service and the perks and services offered. I like the customizable abilities and the friendly atmosphere
3 Stars
I feel like that company can be a bit expensive and that some of the products that they offer have hidden fees that they are not obvious about,
3 Stars
It was a joint policy with my car insurance and so it was cheaper due to bundling.
3 Stars
There customer service department is very helpful,I like that I can speak to someone via email or chat instead of having to always call. Very helpful when you need to file a claim, taken care of in a timely manner.
3 Stars
The only thing I didn't like about the insurance was that I had to have my payments setup as autopayments in order to get a lower rate. I don't feel that I need to setup autopayments in order to get a good rate, the rate should go off of your driving record.
3 Stars
I dislike the customer service and the policy of when a payment is late, they don't charge a late fee, they instead cancel and you have to beg them to restate the policy.
3 Stars
The company seems to be very stable and reliable from what I hear and that is what matters most. The price that I was offered was great and they seemed to be very interested in helping me as a first time home buyer.

Negative Reviews & Ratings

5 Stars
So far there is nothing I could mention that I don't like about the company. I hope this will not change the first time I have a need to use the company.
5 Stars
The only negative thing is their website for home insurance, it just shows what You have and when You've paid. Some basic explanations of the coverage. That's it - no quotes in there.
5 Stars
nothing at all. I have never had an issue with progressive and do not foresee one happening anytime soon
5 Stars
My only complaint is not having a physical office closest to me that I can walk into and talk to someone. Sometimes it's easier for someone to explain it to me in person so that I know I get it.
5 Stars
My premium was higher than I would have liked. I plan on asking for a lowered rate when I renew my policy in July.
5 Stars
I can't really think of anything that I really dislike about them. Overall they have been a pleasure to use as my insurers.
5 Stars
There really isn't anything I don't like about Progressive. Their prices are fair, their claim process is easy and quick and their representatives understand my concerns.
5 Stars
I don't really have anything bad that I can say about the company, I have never had a bad experience with them so it would be unfair to say anything negative about them.
5 Stars
Their only bad point is that their phone lines can sometimes be busy, wait times are a bit much (5 mins or so) and their offices are not really close to my home (around 6 miles). However, none of that is really negative.
5 Stars
There is nothing that I dislike about my insurance company. I had not had any bad experiences with them at all.
5 Stars
Nothing at all. I have never had an issue with progressive and do not foresee one happening anytime soon
5 Stars
I haven't really found anything to complain about with Progressive yet, and I've had homeowners insurance with them for over five years. The one thing that bothers me a little is that it usually takes them a little longer than I would expect to send my new policy documents when I renew each year.
5 Stars
Overall, my one complaint about progressive is that I wish they'd have a chat option on their website to help me with questions and changes to my policy. I'm not the biggest fan of calling in to people. Their website could use a little bit of love, it is kind of plain, but it gets the job done. I'd like to see an app (or a better app) from progressive that lets me manage everything on my phone.
5 Stars
I can't think of anything I dislike about them. I mean sure it could be even cheaper, but they are already the cheapest I found around me, so why would they lose money for no reason?
5 Stars
I really haven't had any bad experiences or dislikes thus far.
4 Stars
They are so large that sometimes it's hard to get in contact with who I need to. For example, I have to go through many options to reach a human
4 Stars
Overseas call centers are annoying when they do not speak English.
4 Stars
I don't like that their customer service is average at best and varies from staff to staff. The training should be better.
4 Stars
I guess the only thing I can say that I dislike honestly would be the price. I know insurance is necessary and even required in some cases but it sure is expensive. I understand why this is so but I think that we could all use cheaper insurance across the board. I am paying out quite a bit (at least I think it is) in the home, auto, health and life insurances.
4 Stars
Payment options are limited. It would be more convenient to pay monthly but that is not an option. Being able to spread out the payments makes a smaller hit financially whenever I pay.
4 Stars
There is nothing I dislike. It has been a positive experience so far.
4 Stars
The insurance adjuster doesn't communicate with the other party (neighbors) well and they really try to lowball what they want to pay out, making it difficult to get quality repairs done
4 Stars
I do feel like I could be able to pay a little less, but that's mostly wishful thinking.
4 Stars
I can't say I dislike anything about the company. I would of course like a lower rate, but I don't fault the company for the rate. We seem to have higher rates overall in NJ.
2 Stars
It can be very frustrating when trying to reach anyone over the phone, and local agents aren't always able to answer all questions. Also, the claims process can be quite frustrating, even compared to other insurers.
2 Stars
I don't dislike Progressive. I wish the rates were a bit lower, but overall I am quite satisfied with my company.
2 Stars
I have not had much experience to draw on, but I feel like they could be cheaper, the coverage could cover a bit more, and they could always be nicer.
2 Stars
The premium increase last year was a surprise, as I had no claim and they had no reason to increase it by $80 in one year. I shopped around, but they were still the lowest.
2 Stars
There's nothing that I dislike. I haven't been with them long, as I've just recently purchased my plan, but so far everything has been great.
2 Stars
They have a nice line of BS for me to listen to every year. I suppose they should be nice. Since it is the least they can do after cheating the hell out of me!
2 Stars
There isn't much to dislike about the company, as I've yet to run into any big problems I can think of. however I have noticed they don't have some of the specials other companies offer.
2 Stars
I dislike the fact we have to renew our policy just about every 6 months and there is always a price jump for some reason. I believe it is because of the area we live in.
2 Stars
I hate that pretty much everything thjey promised me did not pan out the way they made it seem responses took forever and never cared.
2 Stars
It meets my needs as far as auto insurance but I am considering finding another home insurance provider. I like the convenience of online features and being able to be in control of my account.
2 Stars
I do not like the price of the package. I want to be offered more for what I am paying. I also do not like their customer service support.
2 Stars
I like that's can pay my bill online and that they have a frequently asked questions page that I can access anytime.
2 Stars
I don't like having to pay for insurance, but I'd rather have it than have to come up with the amount of money it might cost to replace fire-damaged belongings
2 Stars
I dislike there website and the usability of the site. It seems like every other week something is going wrong with it. Then even once it is working it is slow and hard to change different things on it. Normally after working on the site for a short amount of time I end up just giving up and calling them.
2 Stars
Do not have anything to dislike about them. We have not had any issues with them. I have not had any reports or claims filed so have not had to interact too much with them.
2 Stars
I do like the layout, the colors and the drop down menues can really help to send you in right direction
2 Stars
Again, I'm unsure, but Progressive seems like it may be one of the higher-charging companies for their premiums.
2 Stars
there isn't much I dont like about them. if i had to say something I would say at times the customer service people on the other end can at times be very short or rude to you.more so when you ask them to repeat something because you either couldnt hear them or they had a really strong accent.
2 Stars
I feel that the premium is a bit high in regards to how much is spent annually, but when you break it down to just being a little under 20 dollars a month, it doesn't seem so expensive
1 Stars
Lack of communication, lack of caring, lack of customer orientation, It's the same thing for the past 20 years with no options and no real progress toward the future. They just don't care about their customers.
1 Stars
They do not provide any interaction/communication other than my yearly bill. I am not satisfied with them at all but there are very limited options so I stick with them.
1 Stars
They truly don't care. They know that there are limited options in the area and are not very customer service oriented at all.
1 Stars
There is none. They don't have a website. I'm not able to access my policy online and not able to communicate with them through the website or by email.
1 Stars
I love the fact that they are always open and always there for you
1 Stars
If there were other options in the area that were better, I would go with them. Unfortunately, there aren't and this is the best of the lot so I stick with them. Very unsatisfied but that is how the area is in all services; not just insurance.
1 Stars
They raised my car insurance rates very high when I moved. Would not match other quotes.
1 Stars
The website is hard to use on a tablet or mobile device of any kind. The website contains a lot of information and it is hard to read when its all thrown together on a mobile device screen that is not in the mobile version. The site does not have a mobile version, only desktop version.
1 Stars
I once missed a payment due to hard times and instead of just giving me a late fee, they had to cancel the entire policy and I had to plead them to restate the policy, there which also caused the premium to go up.
1 Stars
Because of the location i.e, very close to the beach, I am very limited in what insurance companies I have to choose from. I have stuck with this company for 20 years and will likely continue to do so simply because of limited options.
1 Stars
The customer service is not great at all, they show no empathy, or any emotion when I call in.

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