I like that they're very competitive with/cheaper than the other policies I have shopped around. My agent is great at making sure I am taken care of in any way they can and keep it personable with me given it's a large company.
They were very quick to send out an adjuster when I had to make a claim after a hurricane and the amount they paid for the damage seemed fair
The office is great to deal with. They don't make me feel stupid and I can talk to them at any time..
Very satisfied. I would rather a lower premium but despite my loyalty, it seems to rise slightly every year. Otherwise, I am happy with the service provided.
I like the professionalism and the courtesy of the insurance company. My needs have been met and I would not change insurance companies.
I am very pleased with every part of my experience with this insurance company. They have great customer service.
They always answer the phone, but hardly ever call back if requested.
There is nothing else to say that I haven't already covered in this survey. We love our insurance policy and company and have no problems with it.
The representatives at the insurance company worked very quickly when there are certain problems. They call the customers back to provide answers if the answer is not readily available when the customers call in.
They cover a lot and takes care of things when the times come and that gives me relief.
Our experience with interaction with State Farm has been stellar. They have always been very professional and excellent in providing us with as much information as we need and have handled our claims in a very timely manner.
Our premium is the best we have found and we searched for quite some time on different companies who offered similar policies. When researching most of the other companies had a very high deductible that if we had any problems we wouldn't be able to even afford the deductible, let alone the policy itself.
I compare and look around and I think that pound for pound I get the most for my money. The price is competitive and the customer service is great
I honestly do not dislike anything about them.
I believe all of my previous answers would indicate my reasons for liking the company overall.
They could have allowed me to claim storm damage to the home even though I was not living at the home at the time. It wouldn't have cost them much to make the few repairs I needed to be done.
I have had state farm for over 20 years. They cover my home and auto. I have heard they are one of the more expensive but they provide good coverage from what I have witnessed.
Primarily we like the pricing on our policies and the discounts provided for multiple lines of insurance through them. We also like the quality of customer service interactions.
I have no issues with my insurance company. My auto premiums are lower than any other company I've ever tried, by a substantial margin. My home insurance is reasonable when compared to premiums of other people I know.
Only thing I really dislike is that they're a larger company so it has some of the pains that come with that (i.e the clunkier website, having to wait to speak with a rep on the phone if I ever need to call something in). Overall I don't have much negative to say.
I have not had any claims so I only have positive things to say about the company. I have not had any negative interactions thus far.
I wish my deductible could be lowered without such a large increase in my monthly payments
I would like to see more discounts offered for long time customers who have not filed claims, or some other kind of discounts.
I wish I could purchase new coverage directly over the website without having to go through an agent. That would make everything much easier, but in the end, that is not that big of a deal
The only thing I don’t like about this company, is that I can’t add or delete my own cars on site.
The premium cost is my only problem, the cost is so high and it keeps going up more and more every time I turn around.
The negatives are not that hard to point out. I wish I could get better friend customer service that actually cares about the person and picking the best deal. I wish I had better and more coverage for a better amount. The reasons being is because my family's future and well being are involved, therefore, I need to know whom I can trust.
There really isn't anything I don't like. I think it's great.