I like the customer service and that nothing has changed. It is a very consistent company and they care about their people.
Pretty good but it's also all I have known. If there are better companies out there I have never had experience with them.
Overall, we are very satisfied with State Farm Insurance. I know that if I have a question or claim, they will be there to help and make sure we are taken care of.
It is a trusted national brand. I like having an agent over just using a website.
Over the phone, for their corporate line, I would say it's excellent. Always polite, friendly and ready to help at a moment's notice. My local office though has one worker who is a really nasty woman. She's very condescending and rude, I hate trying to talk to her.
Excellent customer service provided by their agents. If I have any doubt they don't hesitate to clarify the doubts. They cleared my doubts with full of smile and soft speech. That's very good. No issues. Very good customer service.
Nothing dislikes. Because they showed everything in frank. If I did late payment they never do extra charges for that. If I need any communication with them, surely I will ask them. They are ready to do. No issues. Everything is alright.
The customer service is good but getting the contact and speaking to them is very tedious process
My insurance team is very responsive to my questions and concerns. They reach out to me every year to make sure that I am happy with my coverage's.
They identified unsafe items within the home that needed to be fixed - it was previously my mother's home. I appreciated their knowledge and their help in getting these items addressed.
I really like this company and that is why they have had our business for as long as I can remember and we will continue to work with them. They are willing to go that extra mile and find a benefit to us. If something arises they are willing to work with us to find a solution or answer any questions we may have.
Fast and friendly service with curing agents and the overall price of the coverage and easy access to phone numbers and website.
They don't exactly explain things the best so sometimes it's a little confusing when pieces of voided mail are sent.
They were the first company talked to and they genuinely seemed to care about getting us the best deal.
My local State Farm agent and his entire staff are very proficient in their duties. They make me feel like one of the family when I go into the office. They are polite and helpful on the phones.
I don't have any dislikes about my insurance company and hope that will be the same in the future and beyond
I like how accommodating and more than fair that they are. We have never had an issue, whether we need a little more time to pay the premium, or just have general questions, they are happy to help.
They are always very friendly and try to look out for me and my family's best interest.
I like their availability and accessibility, as state above. It also gives me peace of mind that our agent is local and visible in our community. I feel protected and rarely worry about the typical "what ifs".
I cannot think of much I dislike, except occasionally we will receive emails that are conflicting when we see something from the corporate structure and the local office - that can be annoying. I suppose it is also a little odd the flexibility our agent seems to have in the actual premium amount we pay. Kind of shows what his commission is above what corporate requires him to charge.
We are very happy with our coverage and policy. Their app seems easy to use, the price is reasonable and there is a physical branch not too far from our house.
They are a very good company. Have been with them for 20+ years since getting our first renter's policy on an apartment.
Nothing really. No complaints so far, the company is trustworthy and I really like it.
Nothing really, but I guess the rates could always be less.
Increased rates even with noncollision claims. I know that it isn't just state farm though, seems to be the norm with insurance companies
The only thing that I may dislike is my premium amount. But I honestly don't know if I could get a lower rate somewhere else so this is not a true dislike. I really like this company and feel for the most part that I am getting exceptional service.
The rate that they give me could be better and the mobile app is slow
I have no qualms with them. I give them money every month for my home and car issuance and I hope I never have to use them
The app seems to be a bunch of pictures and sells tactics. I would rather speak with my agent directly to have issues resolved. I do not want to use the contact option because when I contact them I would like an answer right away.
I am not happy with my rates because they have gone up significantly in the last few years. However, last year I shopped around for insurance coverage for my home and found that State Farm's prices are in line with other companies when comparing similar policies.