Overall I like State Farm, that is why I have been with them over 20 years. I appreciate their professionalism and honest with my questions and claim. I am happy with their plans and their discounts.
I like that our company provides plans for all of our insurance needs.
The claims process is very good. The customer center is very good. This what you get with a big and well known company.
The insurance rep is not helpful. The company should be offering ways to save money more often. They need to be more customer helpful.
I am at level three satisfaction because while they have completed the claims with a fair enough dollar amount it hasn't always been without some level of annoyance and slower than I would like. They are nice at our local office and I know they are not going out of their way to be troublesome, I feel like they may also be waiting on the home office and that causes delays.
I wish my rates were a bit lower, but all in all I can't complain because I have not found any other company that could give me lower rates than what I currently have now.
The premium is very competitive when compared to all other companies, I don't see much difference.
Giving fast customer services while transfer the amount in a timely manner
As stated previously I called them about busted pipes, they were very helpful over the phone. The process is very easy
I had an emergency situation where 2 pipes broke at my home. I called the customer service everything they alerted my local agent. They got in touch with me the next day.
I have never had a claim and prices do not go up very much
I like their site and I like their customer service. I am always leaving with a smile on my face. I am glad to work with them.
Overall I love my insurance company and would recommend it to everyone looking for insurance.
I don't hear from my agent at all unless he has something additional to sell. I don't like to be pushed toward additional products that I don't need. This has really only happened once. State Farm wasn't able to meet our needs for life insurance.
I have been insured through State Farm since I was 16, and as an adult, ever since I bought my first home. I have always found my agent and his office staff responsive and easy to work with. They always answer my questions and offer me the best rates. I like that I can combine my homeowners with my car insurance, etc. When I did file a claim - although it was an auto-related claim - I was extremely happy with the aid I received, and as such, this company has received my loyalty.
I have not had to use them but i know other people who said they paid their claims without and hassle. i have been with them for about 12 yeaars.
Compared to rates at other insurance companies, our rate is competitive although paying less would be ideal.
I like the company because they're easy to work with through the web and they came through when I needed my loan approved
I think that they could work on the technology piece. the website needs some updates.
I have no real base to compare my insurance with other companies' just because when I asked for a quote they gave me a really good deal so I picked them.
I have only used their customer service at State Farm a handful of times over the two decades I have had their insurance, but when I have used them they have been responsive and courteous.
The company's website is easily navigable and intuitive to use. They have a location finder for locating local offices and the contact information is easily accessible.
I like the low rates the company offers. They are a reputable national agency. I like the roadside service that the offer, they have paid for our car to be towed a few times.
The technology the company uses seems out of date, especially at the agent's office. The last time I went to their office the employees were still using the green and white monitors (although that was several years ago).
I've been with State Farm since 1999 when I bought the house and I changed my auto insurance with them afterward for a discount. I've been happily satisfied with them for 19 years with zero problems or issues.
The insurance company representative was professional, knowledgeable and kind. My insurance company is prompt and take care of their business without delay.
I have no real complaints about my current company. In fact, I can't even find things to nitpick about as of yet and I've been with them for a while now. I just hope they don't change upper management anytime soon or get the idea to try and start selling a bunch of junk to their customer base to increase their bottom dollar. I have been through that before.
I would prefer that the mobile app be a little better about being faster and contain more information that I need. I would prefer that my agent be easier to get a hold of, rather than having to talk to a 1-800 agent. I also dislike that it takes a lot of paperwork to file a claim.
The only thing I dislike about the company is their lack of promotional discounts or even just reaching out to customers, in general about anything to deal with the policy.
Overall I have zero complaints about my insurance company. They have never given me a problem with anything and have always been very accommodating.
Their fees aren't the cheapest, but that is the worst of having them for your coverage. Other than that, you will be pleasantly surprised at everything else they do and cover.
They are not as cheap as some of the other companies that exist out there, some companies have better rates.