I have had the same insurance company since I was 16 years old. I have never had an issue with anything and they have always been there when I needed them.
I really don't have many complaints. I do feel like the premium is a little higher than it could be, but maybe it will go down in the future. I feel like the website and the people are a big plus. I also feel really confident that it is a great company with a great reputation and if we ever did have a problem, they would back us up and be able to help us.
Citizens Insurance Company was there when others were not when a devastating hurricane hit South Florida. Their prices were higher than I had been paying but not extravagant or price gouging.
Again I have never had to make a claim and any issue has been addressed with my insurance agent.
I think our premiums may be a little high, but I also know that you get what you pay for. We have had to file claims in the past and they have been more than accommodating. Sometimes it's worth paying a little more to make sure we have peace of mind.
Pricing of premiums and ease of paying when dealing with the local office are the things I like about the company other than that I can't think of anything.
i like the comapny it is average, the company communicates well which is good btu that is all
The site is well laid-out, well organized. Logging in is easy to do. The color scheme was very well chosen.
Interaction and communication of my insurance company is neat and good for us by giving guidelines to us.
No comparison. Because I believe this brand. This is really trustworthy and good value for money. I don't have any good reasons to move to another insurance company.
Our agent is only blocks away, which is convenient. He was very personable when setting us up with a policy. They were very helpful when answering questions.
It is easy to understand and contains all the necessary details we are searching. There is also online support that is available at any time when required.
No issues. Up to the present day no issues happened with this company. So no negatives. Everything is alight. I hope never happened any issues with this company.
So far it seems my company is the cheapest I have shopped around and have not found any premiums lower than what I am already paying
I like that the office is convenient, the guy who set us up with a policy was very nice, their rates were fair, and the coverage is good.
I like that state farm seems to treat your issue like it is happening with their own home. they are extremely courteous and helpful. they also get the claim resolved and your home back to its original condition very quickly.
I really like state farm, they are a very professional company that has a very helpful and friendly staff. State farm has the best employees and the best services.
I am very satisfied with the services of state farm insurance and State farm provides me with the best prices for my insurance unlike the other insurance agencies that charge too much money.
I like that they are available if I have a question and that my kids are grandfathered in premium wise.
I like how easy it is to make payments. They offer decent, affordable coverage that allows me to feel like my home is protected.
State Farm is really affordable and offers great customer service. The available discounts and policy options make it the best company for me.
I dislike the agent assignment process and the difficulties in changing your personal agent should you dislike your current one.
I like state farm app because it is easy to understand and has a not of info that is needed to explain their company
I don't really dislike the company it's just that I would like a cheaper rate but I can't really fault them for that
I have not really had a problem with their customer service. Rarely do I ask to speak to my actual agent. I just speak with the office person and they are able to handle everything,
After Hurricane Florence, they came to check the damage on the house. They were very thorough and made sure to not leave any detail out. They went to the roof and checked every shingle, making sure they gave the time needed for the inspection.
Easy to talk to and very helpful. Always cheerful and patient when I visit the office in person. They take any time I need to help with my questions and concerns.
I do not have anything that I dislike about the company. I might feel different if I ever had a claim, but overall I feel it would be a good experience.
Overall, I am pleased with State Farm as my insurance company. I have only had to file one claim so I guess that is why we get along so well. I know if I file one or two claims we are no longer friends and in fact, they will most likely remove me from their contact list. Just the way of the business I guess.
I like the companies ease of use and how you can solve all your issues by talking to a customer service agent who is willing to compromise with you.
I do like State Farm even with the "hiccup" I was very impressed with the mobile office that was sent. The adjuster made their inspection, had it typed in, and a check cut to cover what they would settle (minus the deductible and another adjustment for the age of the area that was damaged). I also like the ease of looking up my policy online and paying for my premiums online.
I feel like the premium is too high. I also thought I had to wait on hold a little too long to speak with a representative the one time I did call but maybe I was just calling at a bad time.
I dislike the website login process and the password recovery process takes too long to complete and is very stressful.
When we found out that roots were growing through our main sewer line, they wouldn't give us money to fix it. They said that as long as it wasn't backing up into the house it wasn't a problem, but it'll just get worse as time goes on.
This company is slow to respond to my needs or requests for information. Their website is slow and difficult to use. They try too often to push other services such as credit cards and investments on me.
I don't like large corporations and their practices. That is all I can say about my insurance company.
I did not like how they did not offer many solutions to the damage our house had obtained. They did not offer us a real solution even though they did a thorough inspection.
I do not like that we are paying above the state rate and if we don't agree, they drop us.