I like that this company is there 24 hours a day when I need them. I know that I don't have to worry about anything and that my insurance company will take care of everything if I need to file a claim. They make things easy for me.
I love the customer service I’ve received. I also love the speed at which they handle questions and claims if needed.
Overall great though they lack in-person customer service and agents. The phone and online support are overall great though.
The company really cares about their client and provides exceptional service. They know how to treat people and are knowledgeable about what they are doing.
I like that the company has been in business for a very long time and they cater to everything that is military.
USAA also excels in customer interaction, every notice is proactively handled via mail / email and you are constantly aware of the status of your accounts both checking/savings/credit and insurance and home/auto loans.
USAA's only real flaw is that they don't have branches in any practical sense. They do have some kiosks in certain cities like Washington, D.C. but that is basically it. They compensate for this with their excellent customer service and providing ATM charge fee rebates for every ATM transaction.
USAA has been there for us through active military service and now veteran status. The service has always been top notch fro the accidental overdraft to the renter's insurance claim for a house fire.
I am satisfied with my price, my coverage, and their customer service online. When I have a claim, they are good about getting me what I deserve to make it right and get it looked at ASAP to get the process started.
I like how easy the site is to use and how reasonable their prices are. The reps are also very friendly
USAA Also covers my auto insurance as well as home, valuable property insurance. They also cover me as a bank. I have a credit card via them as well. I love USAA Overall.
I dislike how the company only allows military people, however, this is a small complaint. It is their way of Giving back to those who have served.
So far I like the company, but I haven't had to deal with them except for that one time. They are paid out of my escrow by my mortgage service, so I don't really know how they'd react if I had a claim.
As I said before, I have had only one interaction with the company, and it seemed to go very well. The agent I spoke to was courteous, professional, and we took care of business.
I like that I have easy access to all the information. Not sure there is an app, but I periodically check things online.
What I like most about the company's website is the ease of use to pay and track bills. Also, it provides a quick way to look at my credit rating and it makes very easy to submit claims.
It seems to be fairly reasonable. When I was purchasing the house, I did a lot of research, and finally, our realtor recommended we go through a local insurance broker. I told them how much I wanted to pay and they matched me with this.
I have only had to deal with the company once when there was a small discrepancy between what my mortgage company paid and what they were owed (it was only a few dollars). They sent a letter, I called, and they took my debit card payment over the phone. It was professional and to the point.
The only thing I dislike is not having someone to call 24/7. I may have to look into that, we were unprepared when the deer hit my husband.
I really like this company and I am glad to be a customer with them. I also have my car insurance through this company and they are very affordable and do a wonderful job being very communicative about everything.
USSA is a great company. Premiums are reasonable and they truly care about their veterans. They take their time with customers and take time to explain things. Accessing your documents is very easy and they are consistent day today.
I have not found anything that I dislike about our insurance company. I have only had positive experiences with them.
They provide great services and a multitude of products that I need for my life. I can access all of my accounts in one place, even non-USAA accounts. The service is fast, friendly and reliable.
Love the company very much, overall I have never had an issue with them for any reason and would recommend them to any person.
what I like about the company is how amazing the customer service has been. The app and website are easy to use and they made the filing a claim very simple. I do think we will stick to this company for as long as we can.
Very satisfied with all points of service. Had an incident where my ex-husband (newly separated)was trying to cut me from insurance and a representative tracked me down to open my own policy so I wouldn't be without coverage and then they were concerned about my safety from my ex-husband.
good in general I like everything that provides the time of expenses and damage coverage
I don't like that I do not have a home office for my company. If I need anything from them I have to mail it or fax it. I can't just walk into their office and do what I need to do.
I sometimes feel that the company is a little lax in their professionalism. Being a small company in a small town seems to promote a certain type of attitude that could be construed as incompetent. I often have to call back to resolve issues or have something answered.
I do not dislike much. Mostly what I dislike is that their app is in need of an update. It is not the most attractive or easy to navigate the app.
The office is in San Antonio Texas. This helps to provide lower cost by not having to support offices, but also makes it difficult sometimes to get to people. That is why I am grateful for their awesome online and telephone systems.
They only serve the military. They have tons of discounts. They are not owned by the big corporations. They are always helpful when disaster strikes the areas.
Although a good company, don't have a physical branch or location in my state. Would be nice to talk to someone face to face if necessary.
I also don't like that our premiums for both home and auto have doubled in the past 2 years with no claims and no accidents.