The claims process is very good. The customer center is very good. This what you get with a big and well known company.
Overall it has been a hassle-free and easy experience. No problems at all. All of my questions have been answered anytime I have asked them.
Even though they are hard to get in touch with sometimes, State Farm seems to have most of my things covered for a pretty good price for my area.
I like their values and their service. I like that the company is only two blocks from my home and my representative is extremely professional
They have many local branches and it is easy to stop by and get services or questions if you have them. They are a big company so have many resources
Automatic rate increases on premiums are the worst thing. Unsolicited sales call about other services are also annoying. Fishing for more information to raise rates is also annoying.
The website is easy to access and use for payments, monitoring my insurance policies and reviewing the coverage I have. I also can see the payments that are upcoming.
It's a fairly old app and doesn't really update too often. I feel it could be better designed.
I would have to actually file a claim to be able to give a good analysis of them. I don't really know how good they are until I have to test out the coverage - which hopefully we won't need to do for a long time.
My agent is constantly keeping up with me and making sure I have all the coverage I need
I like the local office, and the service we get there. They are able to answer any questions we have, or quickly find the answer if not. I also like how they stay out of our hair for the most part, and do not bother us with adding new lines. The coverage we get from them is amazing, and I have yet to find another company who offers everything they do, coupled with the service.
The staff is very much helpful and at the same time their claim processing procedure is also fast.
Their customer service is lacking. When I called to ask questions about additional insurance I was transferred and disconnected. I never hear from my agent.
It was convenient when I purchased my home. They are a reputable home insurer and their pricing was competitive and easy billing.
I think their prices are probably a bit higher than other companies, but the fact that I get a local agent with an office I can walk into and that I can talk to whenever I have a question keeps me coming back to them.
I love the customer service they give me. They always are there to answer the phone and answer my questions. Make changes to my policy if need be.
Very professional in what they do and how they carry themselves. I like how the local insurance person is very easy to talk to and understand.
My ONLY complaint would be that the premiums are a little higher than we would like to be paying. However, our loyalty overrides the price we pay and I have not even shipped elsewhere.
Because I have all of my insurances through the same company and I get a respectable discount for doing so. I enjoy the ease of working with the different representatives that I have been able to work with, as well as being able to verify and make adjustments and payments through the website.
I find nothing that I can write here about what I might dislike about my current insurance company. They have satisfied all my needs in every instance.
All in all their service is number one they far the best and I don't think any other company stands up to their coverage and assistance I will continue to do business with them for a very long time
I am very satisfied with my insurance company because they have never tried to sell me something I do not need and do not talk down to me.
I like the personal touches they have when it comes to my agent and I like that they are a national company with many years of service and experience.
I've said it above, but love the family aspect, inclusiveness, and personal nature of my business with them. I recommend them to anyone looking for a great place to put your trust and money in, you won't be disappointed.
What I like most about my home insurance company is that they are available in person if I need them, they are local, they are friendly and seem trustworthy, they have a good atmosphere when I come in, and they offer the best price vs. coverage I have seen available in my area.
The only dislike that I have is the office is located 30 minutes from my house. It is a bit of a drive to go there’s. However, all the good things outweigh this.
Sometimes I dislike always having to go through my agent for my questions. I would prefer to just ask online 24/7.
Their service at times is hard to reach and they fail to listen to voice messages. This is the only negative.
I sometimes dislike the fact that we have to have insurance in general, so I would say that is my complaint but its not with State Farm in general its just insurance in itself.
It always seems that when we have issues it is on the weekends which makes things slower. However, that's not the insurance problem.