If my rates haven't climbed so I high over the past year, I would be very happy with my company. I feel like a get a personal level of care from my local agent. I'm not dealing with a person I've never met. They have taken the time to get to know me and I'm willing to pay a bit more for that.
State Farm has been a great company for me. They have always answered my questions and never given me a hard time. I would highly recommend them.
I like that, when the time comes I can bundle all of my insurance with this company and have it all in one place, with one payment. I like the reliability of the company and the warm, kindness of my representative.
I became a customer of State Farm almost 20 years ago when I moved to Florida where my insurance at the time did not have coverage. State Farm was the cheapest I found and I am happy that they are such a well known and well-established company.
They have always been honest and clear with their communications
I like the feeling that I have coverage for my home and cars and my insurance company does that for me and addresses my needs.
I like the fact that it is easy to speak with anyone when you need them. They respond quickly when you file a claim. And everyone is helpful.
Best customer service in the industry and have a good lineup of products. Never a problem to have a company that's been around and will continue to be around.
I like the fair rates they charge me and the quick response when there is a problem. I like the discount they provide for having home and auto insurance with them.
When I bought my house they sent someone to inspect my roof. He said it was in great shape, but it leaked! He said it was a newer roof, but my neighbor said it was over 10 years old!
I like that, once I get in touch with them, they are very professional and quick. It just takes a long time to actually get in touch with a person in customer service.
You get what you pay for to a degree so they are more expensive than some other companies. Their webpage could also use a rebranding as it looks like it was built around 2010.
I will not switch to another company unless State Farm goes out of business. I have not found another company with the exceptional service we have received.
My premium is lower here. My family has been loyal customers for many years and I believe my discounts reflect that.
I like the consistency that my insurance provider has given us. For some insurance options, we may pay more, but I would rather pay a bit more and feel secure and taken care of by my insurance company.
There is nothing like that I dislike about the company. I have been with them for years and have never had a complaint.
I am satisfied with how easy they are to contact generally. The customer service, at least with respect to the things they directly control, has been good, and the representatives are pleasant to deal with.
I like that the company has worked with me in terms of meeting my needs and nothing too far beyond the bare necessities. I think the agent has been honest with me and always strives to keep my premium as low as possible while still having enough coverage.
We like that the company has always been helpful and honest and has always taken the time to make sure we are satisfied with everything. their rates are low and the coverage is excellent.
I can deal with the mail the comes from them but I don't know if I will stay with them if I get another year of high rate jumps. The rates increases seem very substantial. I feel like asking them to cut their advertising budget to keep my rates low.
I have not found anything that I dislike about the company. They have always handled me with respect.
I have not had any altercations where I can claim to dislike anything just yet. Some of the mail or alerts are a little annoying, but other than that I am overall pretty satisfied.
I have never had any issues with State Farm. Their prices are great, their employees are knowledgeable and friendly and their billing process is simple.
Maybe a bit hands off until you need them. I don't feel like I personally know any of them.
I'm not so fond of my premium, and I don't like the delay in claims, however, I want to believe that is just the nature of insurance, and that it's not my company in specific drawing things out.
I only dislike that they do not lower my premium based on the number of claims I have had in the past. I think that I should be rewarded for not using the insurance.
I don't really dislike anything. They get a negative reputation around, which concerns me a bit. I worry that I'm missing something important.
All of the staff, including the main agent, are very kind and polite. However, there are 2 that work there that make me call the 800 number more than going in. One is that rude woman I spoke about and the second is this really dumb guy. He's nice of course but has no clue what he's doing. He can't even apply for a payment correctly. He applied one of my payments to someone else's account and I was getting threatened with termination of my insurance. The issue was resolved and fixed but still though.
Nothing readily comes to mind. But on further thought I would like to see the company automatically review the policies for me and give me discounts if applicable.
I think that the rates are a bit higher than other companies but like i said its not a huge way and above price compared to others and the customer service still beats others.