they are a well working company that does the necessary and doesn't require higher purchases
It's a solid company that offered me the best rate on my house that didn't seem like a shady company.
The company is very reliable, understanding, the rates are reasonable and very informative about the coverage of the type of insurance you are inquiring about
Personal service at the local level. I have not contacted the home office.
Overall, I like the friendliness of the staff and how helpful they are when I have had to file an auto insurance claim. I have been offered a great discount on all of my insurance through them/
I am pretty satisfied with my insurance company. I will say that if we got better rates somewhere else we are not married to our company. We usually look for the best rates and the best premiums and go with that. If at some point in the future we find someone who will do anything to help us out then we may stick with them despite being a tad more expensive, but at this time in our lives we are more concerned about cost.
The are friendly and always so helpful. The stay in constant communication and get things done in a professional and respectable manner.
I just don't agree with some of the rates offered to me. In some cases involving changing vehicles, I was sure my insurance would be cheaper. And with the bundle home and auto discount, I don't really see much of a discount.
Awesome customer support, hands down the best of any major insurance provider. Reps are always warm and cordial and very knowledgeable about the products and services. Good stuff!
I like that they are easy to deal with when I have an issue with my policy. I like the rates that they have as well.
The company is very friendly and they make my life easier
They provide friendly customer service and are quick to respond with any emergencies. I like the family style local business vibe they give off.
State farm was a little bit pricier than other options. But I believe in the long term, it is worth it due to the exceptional customer service they provide.
I like the cost of using the services of this company. I would rate the as a 4 out of 5 since I am very satisfied with the goods and services they provide.
What I dislike about the company is that they can be a little standoffish at times and that is annoying. Also they don't integrate well with modern technology.
Sometimes the in-house representatives are rude and ruin the whole experience. Their mobile app doesn't work properly most of the time. They continue to send paper documents even though I keep requesting them to stop.
They offered me a good deal because I have my other insurance policies through the same company.
I like that they have new deals pretty frequently and they let me know this right away. They are always straightforward.
Paper communication is always confusing. I feel that statements should be broken down in a better way that I can always understand what each item means and what the item is about.
The only bad thing about the company to me is their local office is a bit hard to get to due to its location on a dangerous road. The company has nothing bad I can say about it other than this.
With the premiums, responsiveness, and care that the company puts into myself and my stuff, I am more than satisfied to keep them as my insurance company.
Great communication, great sense of family, easy claims process, everything from start to finish is great. My rates are highly reasonable and I am more than satisfied.
We are very satisfied with State Farm. They haven't given us any problems.
The company is highly professional and truly cares about you as an individual. I've never had any bad experiences with them. They also offer good coverage and premium, as well as several ways to reduce the cost of insurance.
I really don't dislike anything about them they are always helpful and nice maybe insist have to pay my premiums lol but that is not their fault
The fact that we have only submitted a claim, but have paid for years and years and years, but STILL the premiums go up. Geesh, I hate paying for something I never use. So it isn't really the company I dislike, it is having to have insurance.
the person I had gone through had a few offices in town. I received a notification that they closed the office that I had been to when I started my account and that they were no longer going to be my representative even though they had other offices in town that were convenient to me.
the wait time when calling in is very long and could be a bit shorter
it takes a long time to get a person on the phone that can actually answer a question.
During my divorce, no parties were to be removed or allowed to change anything on the policy. They allowed my ex to remove his name in violation.
The only issue I have had with the company was with one of their claims reps when I was in an auto accident. The agent whom I spoke with on the phone actually implied that I had caused the damage myself. I did get it worked out with the insurance company
The only bad thing I have to say about my insurance company is that it is very large and sometimes I feel that it is not personal enough for my liking, but on the other hand there is always someone who can answer a question that I have.