I've explained above. Same Good claim payment, premiums reasonable, friendly and helpful staff.
They know us on a first name basis. They are very nice and helpful. They always let us know immediately about any discounts or increases and why.
It's true, they're not the cheapest company out there, but the customer service keeps me paying for it. Anytime I needed them, they were not only there, but able and willing to help - with a smile too!
I like that I have an agent that is local to me. I like that what I'm spending to keep my house covered, it more than adequate to what any damages that could be done would be paid for. I like that I can review my policy at any time, and change it over the phone, or online, or in person.
I love my company they offer great plans and great service. I haven’t tried with any other companies
I have never had a bad interaction with state farm. I have been with them my entire adult life. Everyone is friendly.
I am enjoying the wonderful service from State Farm and the smaller premium that I have to pay. I am happy with my switch so far. I wish I would have switched sooner
I like this company because they let you know everything you need to and the price is pretty good for what you get.
I do not dislike the company at all.
If we could get better customer service at our local office it would be great. Once in a while, our agent is in the office and when he is available we talk to him and get great service.
The company has been around for a long time has proffprofess and respectful employees and is always willing to help. Excellent approval amounts and understanding amount of time.
Ease of use. They give me peace of mind that if something were to happen I can count on them to fix it.
The agents take the time to answer all my questions, explain everything, address all my concerns, and make sure I am completely satisfied.
They had really good customer service. When one of my on my property trees fell on my neighbors house they did a great job of helping me get through the process. They were quick, efficient, and very friendly to talk to.
I like that my parents used this company to insure their home.
I dislike the attitude of the main person at the specific office that I insure my house through, so I prefer to speak with other people rather than her.
I dislike that it's not a local company. I also dislike their online services. Sometimes it can be difficult to figure out how to get info about my insurance.
I work with one agent in particular that knows me and my needs. Also State farm is always the cheapest with best service/ coverage for everything I need.
I like that the agent is local, has been in the area for over 30 years. the office staff is awesome also.
I like that I change or update parts on policy whenever I want. I also like that it includes all structures, not just the house.
I find the website a bit difficult to use. When i forget my password, i have to re-remember how to reset it every time.
Easy to pay. Easy to get in touch with insurance agent. Reasonable prices. Covers most things that could go wrong with my home.
I think the rates are a little high. I have checked other companies though, for the same coverage that I have now, all other companies rates were higher than what I pay now.
The reps at the call center are okay when I've used them. I get more of an advantage in talking to my local agent as they're easy to access and a bit more friendly in general.
We have no problems contacting State Farm and receiving exceptional service. There has not been a time when we needed to contact them that they didn't have the answers we were looking for. If they needed to do further investigating on our topic, they called us back within a day.
It's an old company, trustworthy. So far, apart from the old site and the premium, it's been good. I feel that I won't have any surprises if I need to file a claim. Their agents are great, so far.
I really can't think f anything I don't like. Maybe they should have a better bundle for auto and house insurance and gave you a better discount then they do now.
They are reputable, knowledgeable, and solvent. They are one of the top insurance providers in the country.
Overall I would not change much about the company. They are friendly, polite, and offer a competitive service compared to other providers.
Insurance is a necessary evil, and I agree that it's a good idea to have it. But I've been paying for ten years, and I could pay for another 50 more, and I'm paying for the possibility of damage, and if there never is any, I get no return on it. So it's not the company itself. Other than that, the site constantly reminding me about bundle stuff. Which I don't need.
I don't dislike anything about the company. I' have been with them over twenty years and I would never switch. My agent passed away last year so I continue with the new agent who took over his agency.
It’s all about slow of working on this company and they also pay low thought the money. I really like to have a good company.
I am disappointed with my agent. I am not really sure what the purpose of an agent is. They pretty much refer you to corporate when ever you have a problem and just want to sell you additional policies. The premium is continually rising each year, even though they say you are getting a discount.
Like I said earlier, we have been with them for such a long time and have so many policies with them, they should be offering us a bigger discount. I know other companies who do this.
I like that no matter which city/office I visit that all the employees are super nice and willing to spend as long as you need to resolve issues you may have. I don't like that they never offer deals to retain old customers, but only offer deals to attract new customers. Loyalty should be considered when making deals too.
I honestly cannot think of anything to put in this section. I recommend State Farm to others.
I don't like that you don't get a higher discount for paying your yearly premium up front.
Their rates are really expensive compared to Esurance and GEICO. I wish I would have known that earlier. I can't imagine what my new rate will be once my new bill comes after the tree accident I have mentioned above. I might have to go insurance shopping soon.
They could modernize a little bit more. I feel like their app is lacking a bit and I would also like to see some of the perks that other insurance agencies have like accident forgiveness or safe driver bonuses.