I like the personal touch that is offered by State Farm. They make me feel like their customers really matter. I feel like I am not just a number to them, but an actual human with real needs. I feel like I am getting the service that I pay for.
They are extremely easy to work with, pay claims fast and are very reasonable rate wise.
Overall, it works for me. Insurance is never a happy subject, as it is a needed expense, but one that one hopes to never have a need for. In my case the limited amount I have needed them they handled everything well, they communicate at a level that I appreciate, and everything has gone smoothly for 18 years.
Overall, State Farm has been good to me and to this day I have no issues with the company or my agent in general.
I like that my local agent is backed by a large, well-established company. I feel if I ever did need to file a claim, I would be treated fairly and would receive prompt attention.
I like that they have really low rates and provided my family with great coverage and added an additional umbrella policy.
I think my agent would look after my best interest and if there could be a lower premium he would find it for me. I have been doing business with this person for awhile. Sometimes I am tempted to look on other sites that compare rates but this person has dealt with my family for years.
State Farm is a very easy insurance company to work with. My local agent is always more than willing to answer any question I may have regarding my policies. He takes time to make sure I understand my coverage and makes recommendations for new products that I can actually use.
It's a home insurance company, there's not a lot to say but I like the policy, the people and that I can roll my auto insurance into it as well. Everyone has been extremely helpful there.
They seem to communicate only when need be which I appreciate. I don't receive any junk mail from them which is a good thing as I already get way too much that I throw away from other companies.
Occasionally the site won't load, but usually, I don't have a problem and am able to get in contact with a live person quickly.
I think the company is a good company as far as I can tell. The policies for my homeowners and auto together does save me money. I believe my agent would assist me if I ever had difficulty with them.
The times I've had to deal with customer service have been quick and professional. There was no hold time and the call center wasn't located in a foreign country where the reps use English as a second language.
I don't like how they are unable to do some of what they used to.they once could do anything insurance wise yu ou needed. Now to file any claim. You have to call a system.
I like how easy they are to talk to and I like how everything in the business is transparent and there is nothing that can get in the way of you.
They seem like they have a good reputation. I have had various insurance policies with the same company over the years, including auto. I'd expect them to pay out if the need ever arose.
Their speediness, help you in every way they can, you always get an answer to your question when you call.
I like Using Statefarm as my home insurance provider because overall they offer a very good coverage with quality customer service.
They are quick, they answer any question I have and they always get right back with me. They even have tried to get my rates lower a few times a year and are just a kind of place I want my business to be.
I dislike the fact that the company used to give rebate checks to individuals that had an auto policy and we claim free for either six months or a year. The discount that is applied to the policy does not seem as generous as the discount that was given via return check.
I dislike that the company seems to sell my information to other agents within their own firm. I also dislike that the premiums are so much higher when I have never filed in claim in 20 years.
The one thing I dislike is that my policy has gone up each year. I would like to find out why It keeps going up in price. Also, I would like more discounts.
I do not like the tiny office that my agent works in. It's a shoebox that needs windows. I don't like that may rate could be better.
Have no problems; therefore, nothing to dislike
Years later, their rates have increased too much and the people I dealt with aren't there anymore. The new people are okay, but I don't feel that they are looking out for my interests the way the original ones did.
There is nothing of note that I dislike about the company. Sure other companies might say they can save me money- they can't, I've checked. They can't provide better service, and they all seem to have a need to have obnoxious sales reps bother me, so State Farm is okay.
I think the only big issue would be it is a large insurance company so there is potential to get lost in the cracks.
The constant increase in premiums. I don't get it. I have filed no claims and my house is worth less than when I bought it so it is very unsatisfying.