Well, I have never had to file a claim so I might not have the whole story, but so far I have been treated fairly and the few times I have called them they have taken care of my issues without a problem.
The company is very trustworthy and has been around a very long time. I feel I won't have issues dealing with a claim if the moment came up where I need to do it.
I like the customer service solely. They are very dependable and timely.
I like their customer service. I like the simplicity of the app and online services they offer. The price is okay. They offer a good discount since I'm bundling with car insurance.
Good service and claims are paid in a reasonable time period. I also liked that they used quality materials to make the repairs keeping my values up.
Overall, I like the State Farm brand and the long range of services it offers. Again, I want to reiterate that the level of service received depends strongly on the individual agent.
Claim filing. A claim should be settled in less than one month. The claim filing process also needs to be streamlined and written in a more comprehensive language.
They're stable and hire good people. I'm happy with the interactions I’ve had with them, and they're not too pushy. I trust my agent, and I like my coverage.
I like that whenever I call someone has the time to talk to me. They are very helpful to explain.
Overall, I am very pleased with the customer service from State Farm. They have thoroughly handled all of my home insurance questions. However, I do not know if I am getting the best deal.
I very much like my company. The customer service, a website all of the company is very awesome. I have more bond with this company.
I love my insurance company for the fact that I have low premiums and the communication is very good / quick.
I like that the company will do what it says when it comes to filing a claim. They do have good associates that will walk you through the forms and what information needs to be included so that the process doesn't take longer than needed.
there is nothing I dislike about this company. they are perfect in every way, my premium could increase and I would stay with them because they provide the best service.
I always have a great interaction with their customer service for over the past 8 months and they always help me with anything i need help with
My local agent spends time with me and explains any changes in detail. The office staff is always friendly and willing to go above and beyond when providing service.
The one thing I did not like was that after purchasing the policy, the agent continued to contact me to see if I wanted to change providers for my car insurance. He emailed me multiple times and called me once about switching.
I liked that it was very easy to get a quote and sign up for the home owners insurance policy. We needed this policy to purchase our own home and I liked that they were able to communicate with our lender and provide proof of insurance. The agent who sold us the policy was very nice and was able to get us the coverage we needed for the size of our home and the approximate cost of our valuables.
I love that state farm does all of the work for me. If anything arises State Farm is on it before I am.
I like that they are an old company with a good reputation which makes me feel they would be good if I did ever have a claim. I wish, of course, that all home insurance was cheaper.
For all the reasons I have mentioned above. Ease of access, willingness to help, knowledge of what our policy covers, and the sense of knowing they are there to help us if we need help again.
Since the office nearest my house closed, I now have to drive 45 minutes to get to the new office.
The premium is great, and the customer service also is. I can't complain, because I've never had another insurance company, but can bet this one is right up there with the rest of them.
I like the service I have been given all the times I have had to reach out. They are not pushy and do there best to look out for me.
I would have to really think about it since I have not had an issue, but I would say the size might be a problem if I ever do have to file a claim. Getting money from insurance companies can be problematic.
The premiums seem higher than other companies. Other than talking to an agent, you don't really have to talk much to them. They could proactively look for more discounts and ways to save me money.
I think it is entirely too expensive. I will probably never use my insurance for much, so why is it so high?
I dislike the cost of my home coverage. I wish it was a little bit cheaper. I don't enjoy the hold time when I call.
I think that State Farm is a great company but I think that there is some disorganization in my local agent's office that can be handled differently.
Overall, what I dislike about the company is that state farm does not carry the most coverage for what I am paying and also if I wanted to switch to a cheaper plan with another insurance agency I could definitely do that.
If I had to say what I dislike about my company is that they are higher in price to every other company, and no matter what I sign up for I can't seem to get it down any further. Also, my rates just keep going up and I've been insured with this company 8 years.