We have an awesome insurance company. I would recommend this company to many people. They are one of the easiest insurers I have ever had to deal with.
The only problem I have had with the company is that the premiums keep on going up every time that I renew. Another wise I am very happy with the company that I have for insurance.
Good company overall. Site is easy to navigate and easy to retrieve needed information. Company representatives are available when needed. Premium could always be cheaper
Since we are going through USAA due to my parents was in the Air Force we are getting greater coverage than other insurance plans. Thus, I am very satisfied with it.
The company's website seems slow, and almost hard to navigate. I think it could also be more informative. I do like the 24 hr service
Would be nice to have a physical branch somewhere nearby. Only have a presence in Texas. Sometimes would be nice to talk face to face with someone
Good company overall. Site is easy to navigate and easy to retrieve needed information. Company reps are available online when needed.
The premium is extremely competitive because USAA is a credit union effectively and the membership is restricted to service members and their families. The premiums are always either the least expensive or 2nd least.
USAA's customer service is well known in the industry for being the best. They really respect prior military and their family online. It is a completely different planet from most customer service experiences that you will find world-wide.
App is great because USAA doesn't have branches so the app is the primary way I get things done from transfers, to deposits to paying bills. Use the Android version.
I like the ease of communication, the kind, and helpful associates and the website is easy to navigate and keep me informed and updated about my policies
I like the customer service I receive when I call them about issues with my policy. They are always friendly and go out of their way to always help.
I dislike that they are really only for the people/families associated with the arm forces and to for the overall public because my Children likely will not be allowed to use them.
Things have been going well if they need something they call me if I need something I call them. I have never had any problems.
USAA can always be counted on to show up when needed to assist their customers. I have never been disappointed with how they treat me.
I am very happy with my insurance company, they helped bring down my insurance by bundling. I feel like I belong.
Years ago my dog knocked someone down in the street by accident, and we were sued, but USAA completely handled it and it was hassle free for us, other than the guilt that we felt.
I like that they are focused on veteran's and are helpful with their unique needs and situations. They are respectful and helpful.
We do not dislike anything about this company. We have had very positive interactions with them and will continue to support their company as long as they give us good services!
Honestly, there isn't anything I dislike about this company. I have never had any wrong-doings from this company. I have never had a negative experience with a customer service rep.
I like that I am always treated like a person, rather than a number. They always seek to provide excellent customer service and they have never been rude or unhelpful. All that and they have the lowest premiums.
I get good coverage at a fair price. USAA is a trusted company and I can count on them to be in business for many years to come and to also help with future moves.
Sure USAA is sometimes higher, but you get better service and services. That is worth it to me in the end.
Other than the inability to eliminate the extra structures coverage I am very happy with the company as a whole. I understand that the ability to even be covered by USAA is a perceived benefit of military service.
Good communication, quick to action, thorough.
The company has always been at the forefront of the insurance industry, their quality customer service paired with rapid response times makes them exceptional.
I like how easy it is to contact them, how friendly they are, how easy to use the app it, and the coverage I get for the money I pay.
Superior coverage, great people would sum it up. I've heard lots of stories about companies not covering damages. With USAA, that is not a worry.
I like that the company is close to my house and I like that it is small enough that I can walk in or call with any problems I have. I like that I know all the people who work at the office and that many take a personal interest in my affairs.
I really have never had to make a claim so I don't have much to compare with. I recieve coverage at a fair rate and that's all I can really base my interactions off of.
Like most companies in general, regardless of the industry, it is the wait time while on hold when calling them. Nor can I stand the stupid elevator music they play.
I don't really dislike anything about the company except that there online platform is not so great. They could really use an update. It just isn't user friendly or easy to figure out how to pay the bill.
The customer service for non-claim dealings is abysmal. They need to organize better and get up to speed with their excellent computer system.
I do not like his wide publicity either on his website or his app also in my mail I own a lot of cheap advertising junk and I dislike
I think the monthly premium should be lower than it is. I have never filed a claim but since I have bad credit it seems to be higher than it should.