State Farm is a very stable company. Especially for a homeowners policy I have no interest in a fly by night company or anything particularly "innovative".
I personally do not like the company. The only way you can get a good bundle discount is if you have ALL your insurance with State Farm. The company doesn't seem to really care about their clients. They don't go the extra mile and sometimes doesn't even return phone calls.
It’s all about good company. They are good with their policy. I really like their policy.
Nothing really. They seem to be doing really well and I have not had a claim so I cannot comment on that perturb yet.
My homeowner's insurance is lower due to the bundling of my auto and home. I believe I could do much better on my auto policy but I'm not sure what that will do to my homeowner's policy.
I think the company is a great one, they seemed eager to help me when I needed help.
Customer service is very good and everyone is very cooperative and helpful. I think they are nice
I only call once a year to see if I can get any discounts...interaction is short and acceptable
The customer service team provides speed and corrective actions very fast and the only problem is getting hold on them.
State farm is local to me and has a branch near by. If needed we can get ahold of someone 24/7 to file a claim.
I do like the fact that State Farm is a large company and so far has been able to sustain all of the losses associated with the number of natural disasters that seem to be occurring. I also like the fact that since they are big, there are 24 X 7 contacts that you can reach if there is an emergency at night or on a weekend.
They know what they're doing, and since they're a big company there's no risk of losing any money. I'm knocking a point off because they wouldn't cover our main line when there were roots growing through it.
I have never filed a claim but I have been very satisfied with my State Farm local insurance agent's office staff. They have answered my questions and helped me choose the appropriate amount of insurance that I needed.
It is really easy to access and the design and navigation in the menu are super simple. I really like it.
The local office could have better hours, they aren't open on Saturdays which is the time when it's most convenient to actually stop by a location.
The website and app are very useful for my coverage. I'm able to check my policy and pay all from the comfort of my home. They also offer easy links to the app so that I can quickly call them if needed. My only problem is that the app gets buggy often so sometimes it doesn't work at all.
state farm is a great company that meets my financial needs when it comes to insuring my home.I highly recommend people to go with state farm for there home insurance
I wish that the online site could be easily navigated instead of having issues with it not loading properly. It would be great if they could update their online services as a whole, honestly.
The only thing I do not like is how sometimes we have to change our home insurance coverage on the house. Rules come out each year and we have to change.
Statefarm makes you feel protected while still giving the appearance of being a small hometown company. I am able to call my agent at any time and reach him. Not a call center or secretary promising a call back that never comes.
I've been with various State Farm agents over the past 48 years. Each agent displays the same characteristics of cooperativeness, timeliness, knowledge, and helpfulness. State Farm has made it easy for me to move from state to state without the anguish of state-level insurance nuances causing a problems. Even though insurance is state-based, each agent has respected the fact - and helped me as a result - of me being a long-term and solely a State Farm customer. And just so you know, over the years I have quoted other companies as recently as last week. There is nothing I've found that motivates me to switch insurance companies.
I like that answers to questions are provided quickly, and insurance costs are reasonable compared to other companies in my area.
I like that it is easy to pay the bill online and no fees are attached to it. I like the ease of the whole thing
I really have no complaints. State Farm has been very good to us and their prices are very reasonable for the security and level of service.
Again, same as above, which is why we are switching to USAA and we will bundle with them. I've only had good experiences with USAA.
Our home is manufactured, and when we moved here from our regular home, that was 3 times the size, double the coverage, and 50 years older, our premium went up. I understand that the quality and longevity of a manufactured home is not the same as a regular home, but I still think this difference is ridiculous.
I don't like dealing with the corporate office, like when I had to get my online access. Their local insurance agents are awesome, but dealing with the head office is annoying. It's a rare occurrence having to go to them since the local agent takes care of most things, but it is annoying.
Their website is a bit tricky to navigate but I combat that by just sending in my bill through the mail or in person.
The mobile app could be a little better, and they could update their website / do some cooler things with the technology available these days.