USAA has always been a good company to work with. They have a variety of products and their customer service is great for military families that face some challenges those not military affiliated may never experience. Their premiums are competitive as well.
I am extremely satisfied with my coverage and premiums. I have had great experiences with customer service and there mobile app and online options.
Overall I like how easy to navigate is their website. The company also offers an app that can be downloaded to any phone.
I love how easy they are to get in touch with. The prices are great. We generally don't have to wait more than 1-2 minutes to talk to a real person. I also like that we aren't charged more for dogs and livestock.
USAA makes me feel valued and taken care of. Because I use them for so many things over the last 25 years of my life, I feel like there are a mutual respect and trust.
USAA overall is an excellent company, they pride themselves on customer service and showing respect for prior service members and their families. Interactions are completely professional and timely. Claims for things like auto are handled very well and fast. Disputes also handled very well and fast. Couldn't recommend more highly.
I am almost always covered for any damage or peril no matter what. They work to ensure that things are taken care of.
They are the best in the industry and replace roofs and other large items one hundred percent. They are also safe and protect military families from fraud and other negative issues.
I like usaa because their customer service is very helpful in the time of need. they will be there for you in the time of need when you need them and they support our veterans, by giving us a discount.
The fact that they have a good reputation for customer service and quick claim resolution, although I have never filed a claim I am told it is easily and quickly resolved.
The company used to be great, fast claims above average customer interactions that is not the case anymore so it is just a regular insurance company now.
I am satisfied with the services I get from USAA because I feel that my home is covered. The service is not cheap but it covers what I need it to.
They are very good at communicating. They return calls and seem to be available practically any time I call. I have never had trouble getting hold of them.
I like how responsive they are and how good they communicate. I also like how quickly they pay claims and how easy it is to make one.
I don't dislike anything about them yet. I have a friend who has coverage with them, and he says after he filed a claim that they canceled his policy, so we shall see what happens if I have any storm-related damage in the future.
I think we pay a good premium, all things considered. Last time I check it was not worth us switching.
It's easy to use, updates often to stay in optimal performance, and gives me the resources I need.
Compared to other insurance companies, USAA offers a competitive rate to keep my business
I have never used their website. I go through our local insurance broker if I needed to. I have so far not had to use their services because we have had no damage to the home.
They have always been very helpful with everything. We've never had a claim denied or even questioned. And they always pay very quickly.
I do not like the cost of my insurance. I also still need to get referrals for some home repairs that could be done faster if I found my own people.
I like that my company is responsive to my needs. I can get information and questions answered while using their app and it is done in a quick manner.
The cost of my insurance is high. I get very good coverage but I know that it is more than my neighbours pay for theirs. I get a good value but still wish it was cheaper.
I was only disappointed that I was not covered in the flood and only received minimal compensation. They told me when I purchased the home that I did not need flood insurance because I was not in the flood zone
USAA is very catered towards military personnel. They are very friendly and understanding of the unique circumstances involved in a life in the army.
The company meets all of my needs for homeowners, car and valuable property coverage as well as banking services
The only complaint is that they don't have a 24 customer service number and that their customer service is based on the central time zone because they are based in San Antonio, Texas.
So far there's nothing I dislike about the company is genuine and good.
I have been with this company for 20 years and they have always worked with us in our needs and especially when we need help. All our insurance is through them.
For the most part with the car and home insurance, there haven't been that many problems. One surrounded how they handled a car accident but I have no claims on my homeowner's insurance so I can't talk about that.
USAA is a great insurance company. The rates are competitive, the customer service has been excellent, and any issues have been resolved in a timely manner. I would not consider switching anytime soon.
Overall i like this company and I would like to recommend it to others
USAA makes me feel secure. I pay for a service and it will be there when needed. I've never had a bad experience when having to call about a question.
I dislike how they will combine accounts when someone gets married - without notifying you, which then muddles up whose account the services are built under.
I do not like that when we made a claim our rates went up to offset the claim. That seems backward to me. What is the point of having insurance if I have to pay back the claim amount? I should just put my money in the bank if that's the case
I dislike the fact that they do not have an office/base of operations that is closer to me. It would make me feel better if there was a physical place closer by.
They need to be more careful in hiring employees, especially young employees. Sometimes, customers are transferred when they have multiple inquiries.
The claims reps need to do a better job of representing the client. Also, they need to do a better job understanding the claims process. I shouldn't have to submit the same document 3 different ways in order for them to review and process a payout.
Sometimes they treat the wealthier clients with more respect if there is a problem with the account. Other than that they are a good overall company.
I wish that theft was included in my coverage, but that would be my only complaint, god company and when we buy a house we will use them for that.