Farm Bureau Home Insurance Ratings & Reviews

Company	Average Rating	No of Reviews
Farm Bureau		126

8 Stars

The only thing i have found that i dislike about the company is their membership. I do not feel I should have to pay a membership fee along with the insurance premiums that i already pay.

8 Stars

We have been with farm bureau for about 25 years. We like their loyalty to their customers. They have good customer service and reliable insurance information and help.

Positive 5 Star Reviews & Ratings

5 Stars

I like that I’ve has good people to talk to who act quickly, especially the times that I’ve relocated and needed to act fast.

5 Stars

Great customer service, agency staff that treat me like their oldest customer, good coverage at a good price.

5 Stars

Farm Bureau is a reliable insurance company, with a long history in my area. The agents are all local people, and their office is in my hometown.

5 Stars

I like the customer service, the friendly demeanor they have when they are in despair and upset. I like the price points and I don't feel like they are trying to get over on me.

5 Stars

I like that this company has local offices that I can go visit at any time and they handle any issues I have promptly. I like that they return phone calls and answer any and all questions I have right away.

5 Stars

They are fast and easy to work with. Friendly and helpful. They are good at updating you on things that have changed.

5 Stars

I would suggest anyone use this insurance company. I feel like they truly care and have never had any issues out of them at all.

5 Stars

They are nice, they have good rates. They are always willing to help. Whenever I have had a question if the person didn't know the answer they found out the answer quickly and got right back to me.

5 Stars

The premium is affordable and I feel that it fits my needs. I believe it's slightly better or equal to what I could have got from other companies for the same coverage.

5 Stars

Customer services are very helpful and friendly. They are quick to help with problems and solutions. They don't make you feel like itÃ¢â‚¬â„¢s a burden or annoying to help you.

5 Stars

I like that the company handles business in a professional and friendly manner. The prices are reasonable and our agent treats us like a friend. When we needed to make a claim there was no hassle or unfriendly treatment from the company.

5 Stars

This is actually very hard for me to do. I can't think of anything they said or done that I dislike about the company. I'm just being honest.

5 Stars

We get insurance magazines from our insurance company that are interesting. We also get surveys from them for coverage updates. Also holiday cards and follow up letters are very nice to get.

5 Stars

I like that the website is easy to navigate. I can find information that I'm looking for easily. Paying my bill is easy to figure out. The pages are not cluttered with useless information and ads.

5 Stars

I covered this on the last question as well but the agent locally is very personable and personally came out to handle my damage claim. I haven't called the office many times as I usually deal online but everything is a breeze and when I have had contact they are lovely.

5 Stars

It's a great company with fantastic customer service, and reasonable prices. I really like how they treat every customer as one of their own.

5 Stars

Paperwork is clear and easy to understand

5 Stars

They always answer the phone and answer my questions right away.

5 Stars

Calling to get a quote and coverage was easy and quick. Everything took less than 20 minutes and all information was emailed to me immediately.

5 Stars

My insurances company is reasonably priced and professional. Even though it is part of a larger company the local office is run like a small business. I consistently interact with people that I know and am able to get things taken care of in an enjoyable way.

5 Stars

I like that my company hasn't increased rates much over the years, they offer us a multi-line discount, have the capabilities to handle several lines of our insurance needs and they are extremely polite.

5 Stars

I know that when I have to file a claim that my insurance company is going to take care of me and pay out what is needed to be compared to trying to cut corners and short change me on what is the right amount to settle a claim. This is very important to me.

5 Stars

We are very happy with them, there are some things we don't like but that's every company. Its things we can get passed and move on from, They are overall a very great company and they really make you feel like family.

Positive 4 Star Reviews & Ratings

4 Stars

I like the fact that it is more locally oriented and is a co-op. It is a national company, but with local divisions. I get to vote on directors, etc. Also, when I call, I'm talking to a local person usually, and not someone in another country who I can barely understand.

4 Stars

I have difficulty comparing historical premiums on the website.

4 Stars

Overall, they have been pretty decent, they are not the worse insurance company I have ever worked with. I will continue to do business with them until I find something better.

4 Stars

Very fast replies to my claims and communications as well as getting payments directly hand delivered to you.

4 Stars

The payment system and billing are easy to understand and they were easy to work with in scheduling a home inspection.

4 Stars

My agent's focus is on my needs and are thorough in providing options and solutions for my insurance needs.

4 Stars

Only one they do not provide commercial policy and I had no major problems for my provider. Their service is better than any other provider in my scope.

4 Stars

I've been well taken care of and have recommended them to colleagues. I deducted 1 point simply because they are a little higher than competitors but you get what you pay for with most things.

4 Stars

The insurance is expensive. They will not insure me for auto coverage since I have a DUI therefore I cannot get a multiple discount

4 Stars

I would give it a rating of 1, which according to your scale means completely satisfied. I love that the agents who work there are very considerate and supportive and attentive to my needs when things go wrong and I need help with my home or supporting buildings on the property that I own.

4 Stars

It's very user-friendly as far as seeing your policy details and coverages. Very easy to navigate and compare options and coverages you may want as well.

4 Stars

I don't dislike anything about this company but insurance, in general, is a rip-off for people like me who never have claimed.

4 Stars

They are higher in price than the competition and don't offer round the clock local coverage. The website could be a little more streamlined, it gets the job done but it a little clunky.

4 Stars

I haven't compared premiums in the last 5 years

4 Stars

It is dependable. It is personable, They have been in business a long time. It is close to where I live.

4 Stars

I appreciate the quick response to inquiries

4 Stars

The annual fee. That the man felt a little sexist, or at least that he thought I was particularly ridiculous. I'm sure they laughed when I left.

4 Stars

Its local, I can go in at any time. They have good rural coverage, which some other companies do not. I feel confident that they will help me if I have any trouble at my house.

4 Stars

I have no issue for this FARM BUREAU. They have affordable rates, not a long line to wait. It was local and best for me.

4 Stars

I like that I am dealing with local people who live and work in my area. They seem genuinely concerned to keep me happy as a customer.

4 Stars

Overall I like their friendly attitude and timeliness. When I need something they are always there.

Positive 3 Star Reviews & Ratings

3 Stars

I wish the website was a little more user-friendly and offered more for the customer to view on their policy. I also wish the pricing for homeowners insurance was a little more inexpensive.

3 Stars

Overall, the customer service is superb and the agents are extremely friendly. It is very easy to get a hold of my agent if needed. I wish there was better pricing at my premium.

3 Stars

I like that they are friendly when I go in. I like that it is local to me so if I ever need to file a claim I can just drive over to them and sort it out.

3 Stars

I dislike the website offerings, I dislike having to go in person to do ANYTHING related to my policy. If they could just update their website to be more member-friendly that would be great.

3 Stars

I dislike their website, and how it limits what you can do and can see about your own account. I dislike their customer service. I dislike almost everything about it but I keep them because of their low pricing.

3 Stars

We never hear from them. When we go in at their location we have to wait for them to notice us to see why we are there. They rush through everything to get us out quickly.

3 Stars

I checked online at other companies pricing and it was much higher then what I am currently paying. I'm not sure why it was so much higher but it was a few hundred dollars more then what I am currently paying.

3 Stars

Honestly, there isn't much that I like. I keep them because of the lower premium compared to other online companies. If I could find somewhere cheaper and have access online to things I need for me account and premium I would change.

3 Stars

They can be in a rush to get off the phone and not want to get you scheduled in for an appointment in a timely manner. The agents are much older, and either take their time on everything making your appointment last an hour OR they rush through and you leave with more questions than when you came.

3 Stars

I've been meaning to shop around as from talking to others I'm paying a little to much but I like the agent and the times I've had a claim they came right away and were very fast and thorough with repairs.

3 Stars

I like the coverage of my insurance company. I think I get good coverage for the price I pay. The people that work there are nice and they have a good website.

3 Stars

Overall I like the responsiveness of my company. They are always there for me when I need them and quick to answer questions.

3 Stars

Great customer service. Friendly and always willing to help. They take the time to explain everything to me when I have a question.

3 Stars

The company is easy to reach my agent on the phone instead of talking to just a voice to tell me to press 1 or other numbers. Also, if I need to file a claim, I get a quick assessment and check to fix what is broken.

3 Stars

What I like about the company is their local customer service. They are friendly and helpful and they are not hard to contact

3 Stars

I am satisfied with my insurance company. They are there when I need them and have not let me down.

3 Stars

My rates are great and my policy has been used and remained unaltered on my premium because of the claim. My agent is friendly and helpful. I will most likely never change companies.

Negative Reviews & Ratings

Negative 5 Star Reviews & Ratings

5 Stars

The only thing I can possibly dislike about the company is that I can't do my business with them through the website. However, I wouldn't change that, because it would change the things that I like about them.

5 Stars

Farm Bureau's pricing is higher than other insurance companies that I have dealt with in the past. The company does not seem to be quite as technologically advanced as some.

5 Stars

I can't really say that I did like my company. They are reliable, have good prices, and great customer service.

5 Stars

I dislike a little that the website is a little much for me to navigate and that I think more should be covered in my policy, but I also understand that with my monthly payment, it seems pretty fair.

5 Stars

I honestly cannot think of one bad thing to say about my insurance company. It's true that great.

5 Stars

I dislike the lack of online usage. They have a very limited site online and this makes it difficulty when I am trying to pay my bills online.

5 Stars

I believe that the company charges more than they really need to for the coverage. I am not sure they would pay what is expected when the time came to use it.

5 Stars

I have not had a problem with then to have a dislike. I do have a friend who said they are hard to get a hold of on the weekends because they only have a few offices open and not all of them.

Negative 4 Star Reviews & Ratings

4 Stars

I don't like the fact that the premiums are higher than what I was paying with my previous carrier, and the deductibles are also higher.

4 Stars

They haven't been very personal to deal with the last few times that I have called to ask questions or make changes to our policies.

Negative 2 Star Reviews & Ratings

2 Stars

The rates seem to be increasing every other year. I would understand it if I kept adding value to my home but I haven't added any additions or increased the value. The insurance company doesn't give me a reason other than inflation.

2 Stars

We will stay doing business with them as long as they have a local agent, if they abandon our local office we will start shopping for insurance elsewhere

2 Stars

We had a death of someone on our property, our policy said they would pay $50,000.The claim agent come out here they the insurance would not pay

2 Stars

I do wish one did not have to pay extra for flood insurance but then, I do not have flooding problems except when my pipe burst but that type of "flooding" was covered.

2 Stars

I feel like their communication is lacking a bit, but that's just a small hill. It isn't anything that makes or break, They just need to get more information out to the customers and make you feel more included in certain aspects.

2 Stars

I dislike one of the employees at the front desk. She can be rude sometimes, but shes not always there.

2 Stars

I dislike the lack of apps and website interaction. Everything is done over the phone so a quick check of my policy would be nice with an app or website.

Negative 1 Star Reviews & Ratings

1 Stars

You are not able to get quotes online. You can't make any changes to your account or policy online. Their website layout is not made neatly. It can be confusing.