Erie Insurance Home Insurance Ratings & Reviews

Erie Insurance home insurance customer reviews and ratings to help you make the right decision. Our complete guide reveals that the consumers can save up to 30-40% on their home insurance by going through the reviews and getting multiple quotes. Enter your zip code below and click “GO” to get multiple free quotes.

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Company Average Rating No of Reviews
Erie Insurance
148

Reviews by customers

Positive Reviews
Negative Reviews

Latest Homeowners Insurance Reviews


Positive Reviews & Ratings

Positive 5 Star Reviews & Ratings
5 Stars
Erie is a solid company that takes care of their people. They charge a fair amount for insurance coverage, and provide peace of mind in return. We've been with them for more than 15 years, and I don't see us going anywhere else.
5 Stars
I have been with this company for many years. I have never had an issue with the company. Affordable prices.
5 Stars
The company is based in my city so the company is amazing definitely looks out for the customer
5 Stars
I like everything about the company. I will tell whoever will listen to me how happy I am with Erie. I have sent many people to Erie and they have now switched. They just go above and beyond for their customers and treat them with respect. They are really the best out there.
5 Stars
Erie Insurance seems to be a good choice for Home Insurance. It's a large, safe company. Their website is fast and easy to use. Their communications are timely and their premiums are competitive.
5 Stars
I have had this insurance for a very long time. I also have my car insurance with the same company. The office is local, and if I am having any problems, they are right there to answer them for me. They are very reasonably priced too. I am completely satisfied with this company. I also have my car insurance with them, and also I bought a life insurance policy from them too.
5 Stars
Frankly, I don't use the insurance company's website because all the information I need is included in the policy, itself. If I require service I contact my local agent.
5 Stars
I like that it is huge. They will never go bankrupt or fail they are too big to fail and the government will step in if necessary.
5 Stars
I like the fact that I can communicate with a local agent face-to-face. I can call and easily make any necessary changes.
5 Stars
I am very satisfied with what I pay for the coverage and peace of mind I receive. I would not care to go anywhere else anytime soon. They have always been there for me when needed.
5 Stars
The most important thing is that they are quick, no waiting and that they pay out. They don't give you any hassles or try to chew you down on amounts. They are professional and reliable.
5 Stars
Erie I surface has an excellent reputation. They believe in helping the client as much as possible. They want the client to be out of harm’s way all the time.
5 Stars
My policy covers all that I need and what I am looking for in a policy. If I need to change something it’s a quick change no problems asked they just do it for me.
5 Stars
They are always available by phone. If they don't have the answer immediately they call me right back.
5 Stars
I rarely have had any need to process insurance claims. But when I did, my agent has demonstrated competency in handling and resolving my requests to my satisfaction.
5 Stars
I am sorry, there is nothing I do not like about Erie, I would recommend them to anyone and I have recommended them to many of my friend's relatives and neighbors, and I will continue to
5 Stars
I am very satisfied with my insurance company. They are excellent and go out of their way to provide excellent customer service satisfaction. They are very helpful and the prices are great. You get a lot of coverage for the premium amount and I would not change anything. I would send anyone I know to the company for all of their insurance needs.
5 Stars
The customer service is friendly, sympathetic and knowledgeable as well as available 24x7. They also got back to me in very timely fashion after researching answers to my needs
5 Stars
My premiums seldom increase. My agent has handled what few claims I've made quite competently. Billing is efficient. I particularly like their quarterly billing plan.
5 Stars
Please see my response to the previous question. Also, communication is easily handled either by phone or through the agent's own website or email.
5 Stars
Communication has always been good. Friendly, timely and proactive. I have nothing negative to say about Erie insurance company
5 Stars
It's an insurance company. It's big business. Insurance costs are way high and I think could be available for much less.
5 Stars
I like that we have a local office with helpful people who take a personal interest in my needs. They are always friendly and helpful.
5 Stars
The insurance agent I usually speak with is very friendly and helpful. She goes above and beyond what she needs to do to help me. The other people at my agency are also friendly and helpful.
5 Stars
Erie is easy to work with, cost-effective and efficient. They treat you like a person, not a commodity and they are proactive and forward thinking about their interaction and culture
5 Stars
I have done business with My insurance agent for many years. She goes out of her way to let me know of anything new or a problem I need to know about.
5 Stars
The Erie website is easy to navigate, writing is large and bold and colors are used well to help identify features
5 Stars
I do not routinely shop around for insurance coverage/premiums. I am satisfied with my current premium and believe it to be reasonable.
5 Stars
There really is nothing that I dislike about the company. If I had to pick one thing, I guess I would like longer hours. If you work late then that would make it nice if you needed to get in contact with someone from the local office.
5 Stars
I am satisfied with my insurance company at this point in time. They seem to be doing a great job from the communication we have had.
5 Stars
This company is great. They offer all types of insurance and have something to meet all of your needs.
5 Stars
Again, I wish they would all you to do more online instead of through mail or fax. It seems like they need to update their technology to get with the times.
5 Stars
I like that the company was straightforward and how fast they came back with a quote. We get more coverage with a cheaper premium compared to most insurance companies.
5 Stars
I feel that I receive very good service from the local agent. I feel that I receive a great value with my premium. I have not been able to find the same coverage for less elsewhere. They provide what I am looking for; prompt service, immediate updates at a reasonable price.
5 Stars
The quickness of resolving the problem and the communication when my agent needs or has policy changes to make to my policy.
5 Stars
Very smooth operating and best cost around. I was easily able to get the policy that's right for me and they ensure they I am most happy with everything as well.
5 Stars
So far communication is very good and they seem to be very interactive and hopefully the same will be when I will file a claim
5 Stars
They are friendly and firm. They care about how you are before matters are by focusing on the customers and their needs first. They are quick and consistent with their claims and you can't beat their prices. Hands down the best insurance company around.
4 Stars
I had Erie Insurance for over 15 years and have always been satisfied with them. It is easy to get in contact with an Agent and they have always been friendly and responsive.
4 Stars
Overall, they are very helpful and easy to get a hold of. I am glad we chose this insurance company because we receive a discount for bundling our home and auto together.
4 Stars
I am happy with the service offered by the company. I have never had a claim on the house so I don't know how well those claims are handled.
4 Stars
I like this company because of its relative cheaper installation premium. The company responds their customers in a quick way. The rank of the company is good locally.
4 Stars
The customer service department is very nice and easy to deal with. They are great to talk to and if you have a question you can call they and they answer to the best to their ability.
4 Stars
I like that they are easy to talk to and can answer any question that I have about my policy or if someone else needs a policy they can help them out as well.
4 Stars
The only thing I would say that I dislike is that they are close on some holidays and if I needed them on that day I would have to wait until the next business day to get in touch with them
4 Stars
My insurance company is there for me when and if I need them. They provide me with the answers and polices that I need. The customer service and agents are very knowledgeable and know their stuff.
4 Stars
Anytime I had a claim they have been very timely in addressing and payment. Also, the costs are very reasonable.
4 Stars
Though the overall costs are reasonable the increases in price for living in a rural area are steep at times.
4 Stars
I like its clean look. It is easy to use. It shares information about safety, ways to save on your coverage, explains different coverages and other interesting topics.
4 Stars
The premium is excellent. I have shopped around in the past and by far Erie beat the "other" competitors pricing by a lot. They are very affordable.
4 Stars
I like the ease of using the mobile website. It is very easy to navigate around and the convenience of the site is very good. Can easily find what you are looking for.
4 Stars
I like Eriee because I get a good rate and I also like their website. I feel like their website is very user friendly.
4 Stars
The only issue that we have had with Erie is they are slow in processing their claims. We had to wait over a month for resolution which then incurred more expenses for transportation in the meantime.
4 Stars
This premium is very affordable and fair especially as bundled with my auto insurance. Erie has always been fair, helpful and affordable to me
4 Stars
I like the price they give me and I haven't had a claim so I don't have issues with that
4 Stars
They're easy to work with and friendly. They don't bother me when I don't need them and they got us a good deal on insurance for first-time buyers. They have decent coverage and because they are easy to work with if I ever need to make a claim I have no doubt I will have no problems with them.
4 Stars
Overall the price is good and fair. I can't speak towards claims. I have not had any issues so I would say four points would be the correct answer for them.
3 Stars
My insurance company is mediocre and will never go above and beyond, but it does provide the insurance that you need.
3 Stars
other than ripping me off for claims, they have been stable for homeowners insurance here for 18 years. They are steady and you know what to expect when dealing with them.
3 Stars
Once you get insurance, your insurance agent forgets all about you. when you call in you have to wait on hold or the agent is never in. Hard to get ahold of.
3 Stars
I dislike the way they treat you and sort of make up things to lock you into their company and make sure you cannot get a lower rate elsewhere by falsely making claims against you.
3 Stars
It seems like the average insurance company, I also do my car insurance there and I get nice discounts.
3 Stars
It's hard to get in contact with my agent but otherwise, it's okay and I don't have a problem with the company as a whole
3 Stars
I like the quick payment.
3 Stars
It seems like the average insurance company, I also do my car insurance there and I get nice discounts.
3 Stars
Mostly my agent that works for the company rather than the company itself.
3 Stars
The company always keeps customers in the loop of any changes that are going to take place so that there are no surprises. They send a monthly newsletter to your home with some good valuable information.
3 Stars
My insurance premium is a little less expensive than most other companies are offering. I think most insurance costs are too high and need to be more affordable. There should be a less expensive option while still getting decent coverage for yourself, your property, and anyone who might be hurt on your property.
3 Stars
I was especially satisfied with Erie after I learn that it had been rated one of the top home and auto insurance providers by J D Power.
3 Stars
I have been with this company since I started driving as a teenager. Their customer service is exceptional and I am very happy.
3 Stars
The company was well represented by it's employees. From the sales person I worked with to the customer service representative that answered my questions, it was a good experience.
3 Stars
Overall we are satisfied with the insurance company. Our rates have actually decreased, the website is decent and overall customer service is ok. They keep us updated as to any policy changes and sometimes send out a newsletter.
3 Stars
I love the fact that the company always seems to care about me and my opinion. They always seem to do anything they have to do to ensure that I get the best deal and best rates.
3 Stars
I like its reliability of insurance since it provides a very good attention to the client

Negative Reviews & Ratings

5 Stars
As stated previously, I think their communication could use a little improvement. Also, I know that if we were to move and take out another home policy, the new policies have a surcharge after one claim. That's a bit of a disappointment. People purchase insurance so they can use it.
5 Stars
There is nothing that I dislike about the company. I have no complaints at the moment.
5 Stars
There is nothing I dislike about the company the service is great
5 Stars
There is nothing that I dislike about this company. As I have said, they are truly one of the best around. Their premiums cannot be beaten for the amount of coverage that you get. I really cannot write anything that I dislike about them because that would be me just making something up.
5 Stars
My only dislike is the one I have with all insurance companies and that is that the wording and clauses in the policies are somewhat hard for the typical person to understand.
5 Stars
There isn't anything I really dislike. I wish the premiums were lower.
5 Stars
The size is overwhelming, You can get lost in the phone tree if you are not careful, if you find a person find their number.
5 Stars
There is nothing that I dislike about the company. They have always been reliable with me and always ask what they can do to make my experience better.
5 Stars
I really don't have any complaints about the company. They seem more trustworthy then some of the other popular homeowners companies. They don't raise our premiums if we have a claim.
5 Stars
They are not located in the town I live now, they are located where I used to live. I like to support local places, and essentially this is local and small town.
4 Stars
Of course, I would have to say that I wish insurance was cheaper. It is hard knowing that you are paying for a "what if." It would be nice if it wouldn't be so expensive.
4 Stars
I am happy with the company. They have paid auto claims quickly and fairly. I don't know about the house claims because I have never had a house claim.
4 Stars
The website of the company is too simple to use. There is no enough related information available there. The company seems not very professional compared to the top insurance companies.
2 Stars
My main complaint has to do with the communication around when to call the agent versus corporate. That isn't always apparent. When I had Progressive I only called one number all of the time which worked out ok for me.
2 Stars
Some things that I dislike about the company is that they do not include loss of use within the policy. That would be something I would like to have in the future.
2 Stars
I think the website and process could be updated. There's really no excuse to not have an updated website as you can get one for cheap nowadays.
2 Stars
The customer service reps go out of their way to help the customers. They listen to the concerns and answer every question that customers have. They are very friendly and helpful. Very nice people to deal with. Always a pleasure talking with them in person or on the phone.

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