American Family Home Insurance Ratings & Reviews

American Family home insurance customer reviews and ratings to help you make the right decision. Our complete guide reveals that the consumers can save up to 30-40% on their home insurance by going through the reviews and getting multiple quotes. Enter your zip code below and click “GO” to get multiple free quotes.

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Company Average Rating No of Reviews
American Family
64

Reviews by customers

Positive Reviews
Negative Reviews

Latest Homeowners Insurance Reviews


Positive Reviews & Ratings

Positive 5 Star Reviews & Ratings
5 Stars
I like that the agent is in the community and really cares on what happened. I felt that she was really trying to protect the property and gave us the best product.
5 Stars
It is a great insurance company because they provide the insurance we need and as much as we need with a reasonable premium.
5 Stars
American Family Insurance employees about American Family ... Also, I like always being busy and having problems to solve. Pros.... If you want a job or good insurance company this is the place for you! ... Overall the work atmosphere is conducive to growing an employee from within the organization.
5 Stars
We have been with the company a long time and have always received prompt service. One agent even called us to see how our move to another town went.
5 Stars
The company provides good services to its customers. It is concerned with their needs and always ready to help in times of claims.
5 Stars
I have complete confidence in American Family Insurance. Their prices are very reasonable and their services are above average as for the Insurance industry. We are very happy with the company.
5 Stars
they really seem to care about their customers. they have always been polite and thoughtful during my interactions with them.
5 Stars
I like how accessible they are. I can use the website or call up my local agent at any time and get an immediate response. It's super easy to make changes to my insurance plan as well.
5 Stars
The customer service for American Family has always been great. I am always treated with a lot of respect and the people are very friendly and helpful.
5 Stars
I think the website and the mobile app are both very easy to use. They are both easy to navigate and are easily understood.
5 Stars
I think the company is very well run. I think they take a lot of pride in helping people and it really shows in how they treat their customers.
5 Stars
There is really nothing that I dislike about having American Family as my insurance provider. They are always upfront with me and will work with me on any issues that I have.
5 Stars
I think the premium that I pay is very reasonable for the coverage that I receive for my home. I do not dread this payment at all.
5 Stars
I had nothing but great experiences when communicating with people from American Family. I think the company is well run and really cares about its people.
4 Stars
The company could provide more information on the policy and offer an estimates calculator for their policies. Their offerings are very transparent and that is what I like about the company.
4 Stars
Having had a minor claim, I have some experience there and was very happy. The thing I like the most is the customer service, it keeps me coming back.
4 Stars
My overall favorite part of the company is their customer service. They have been there when I needed them and treat me like an actual human instead of a paycheck.
4 Stars
Very organized and easy to use website for all the needs such as filing a claim, checking the status of a claim, and checking out different resources.
4 Stars
overall I like the company staffs who are works there because they only doing this in a good manner for the clients so much
4 Stars
I LIKE EVERYTHING ABOUT MY INSURANCE COMPANY THEY ARE VERY NICE AND GREAT TO DEAL WITH
4 Stars
I like that they are always available to answer any questions I have in regards to our insurance plan. I would rate them a 4 out of 5. I haven't had to file a claim with them yet so I have no experience about that one.
4 Stars
I like how responsive they are, and how friendly and competent the staff seems to be every time I have a question or a concern. They are quick to return calls with answers to my questions.
3 Stars
What we like is that we have a local agent to deal with, one who, in theory, knows what is happening in the community.
3 Stars
I do like that when you walk into their office they seem very friendly and accommodating. They all have smiles on their faces and they exude a hometown-like atmosphere.
3 Stars
The company should stop trying to sell other products. If we have told the company we don’t want any other insurance, why does it keep sending us junk mail?
3 Stars
They are a very big company. Sometimes seeing all their commercials on television makes you wonder where the money you pay for your policy is going.
3 Stars
Customer service at my company has been a pretty decent experience. I had success with them whenever I have used them and I can not complain.
3 Stars
I like the value I get for the money I pay. I do not care for how frequently the insurance agent bothers me about adding additional insurance policies.
3 Stars
I think my premium is decent but I have not done any comparing in recent times. I should look into other companies to do some comparison.
3 Stars
I think American Family is a fair company that I don't mind dealing with. I would recommend using this company to other friends and family.
3 Stars
it is very expensive, but at least I have insurance. I feel comfortable that if I ever do have to file a claim, the company will be responsive.
3 Stars
I do not have a lot of like when it comes to my agent. My insurance agent contacts me far too often and does not do a good job describing insurance to me.

Negative Reviews & Ratings

5 Stars
Like all insurance companies there is never any clear pricing available or even a price range available. I would like some more clear details on how much things are going to cost me.
5 Stars
It might not would hurt to have more communication from them during the year about any changes in policy or any other information we need.
5 Stars
they have a lot of customers, so sometimes I feel like I may be being a bother to them if I come to them with a question.
5 Stars
Reviews from American Family Insurance employees about American Family Insurance culture, salaries, benefits, The company overall is a good company.
5 Stars
The only thing I have been unhappy with was that when our agent retired, his replacement did not last long, but the company quickly assigned us another agent.
5 Stars
I don't like the time taken by the company to respond to claims especially when it is an emergency issue. Their services are a bit slow.
5 Stars
I really can not think of something I dislike about American Family Insurance. We bundled our insurance and they give us peace of mind at great prices.
4 Stars
What I dislike is how expensive it is. It isn't really a company problem because all insurance is expensive. I just wish it was cheaper because I feel that will pay more money monthly then will every get in return for a claim.
4 Stars
I don't like the fact that the premiums continue to rise since the purchase of my home. I wish they were lower but I haven't really checked around.
4 Stars
At the moment there are no complaints and dislikes about the company. Maybe in the future problems will arise but for now it is smooth.
4 Stars
I am quite satisfied about the company.
4 Stars
there is no dislike, no one will give any bad feedback about this insurance company because here in my city the workers are so good I don't know about other places
4 Stars
At the moment there are no complaints and dislikes about the company. Maybe in the future problems will arise but for now it is smooth.
4 Stars
I DON'T DISLIKE ANYTHING ABOUT MY CURRENT INSURANCE COMPANY THEY MEET MY NEEDS AND ARE GREAT
2 Stars
The interaction is good but it is far too often in my opinion. I would like less interaction with my insurance agent but he is always pleasant when we interact.

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