American Family Insurance Home Insurance Ratings & Reviews

American Family Insurance home insurance customer reviews and ratings to help you make the right decision. Our complete guide reveals that the consumers can save up to 30-40% on their home insurance by going through the reviews and getting multiple quotes. Enter your zip code below and click “GO” to get multiple free quotes.

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Company Average Rating No of Reviews
American Family Insurance
58

Reviews by customers

Positive Reviews
Negative Reviews

Latest Homeowners Insurance Reviews


Positive Reviews & Ratings

Positive 5 Star Reviews & Ratings
5 Stars
I've never actually met my insurance agent in person, and have no idea where they are physically located. Other than this small caveat, I am pretty darn satisfied with the insurance overage I have, and my insurance representatives.
5 Stars
I feel like my insurance company actually took the time to get to know me, and what I do. When I first bought my home here, my insurance agent (Jared) took the time to talk extensively about what kind of coverage I would need, and what items are covered, etc. Overall, the entire service felt very genuine and personalized.
5 Stars
I like how cheap the premium is for the company but I also like how most things are done online. I can look up my policy or use the chat to ask a question.
5 Stars
I believe the insurance company is focused on customer's needs and assists in planning for the future. Local agent suggests what we need, such as roof protected again hail damage, and provide us with options.
Positive 4 Star Reviews & Ratings
4 Stars
I like their way of approach and i have got my insurance in an short period of time. insurance caused me an little amount
4 Stars
I never felt dissatification with this company for the reason of its good policies, good premiums and other things which seems to be most helpful to all those putting the insurance policies with this company. So that i'm giving 1 rating to this company.
4 Stars
They are very easy to work with and contact when needed, I never felt like I wasn't being helped when I needed it
4 Stars
They have always responded quickly to our claims. They call to check on us and send cards. Their associates, for the most part, are pleasant and professional.
4 Stars
They can be a little pushy about upgrading to more expensive policies, which I don't like. I want to stick with my usual policy.
4 Stars
Sometimes when trying to get in contact with them, it took a few tries to actually get through. I was always able to get through, but not always immediately.
4 Stars
They have always come through when we needed a repair of any kind to the house, which I am very very pleased with and would recommend to others looking for a policy.
4 Stars
I appreciate the attentiveness provided to me during the sales process and that they did not hinder the purchasing and closing of the home. They always seem attentive and provide thorough responses to my questions and needs.
4 Stars
I like that this company actually seems to care about its customers. The other company involved in this recent claim didn't even do a full assessment of the damages - and would stop returning calls for weeks at a time. I was happy that our company, at least, was attentive to our needs.
3 Stars
insurance is required, not sure if the choice does I like them or not, I do appreciate excellent customer service.. would love to develop a long-term relationship with a company. just not a fan of how the insurance process is played out. Makes no sense to not be able to pay for all the damages and then maybe have to leave them because they raised my rates for a claim.
3 Stars
THE COMPANY IS ONE OF THE FAMOUS IN USA. THE PEOPLE ARE ALWAYS WILLING TO DEPOSIT IN IT.
3 Stars
I am satisfied with the insurance company because we have never had to file a claim. At this point, they are simply getting paid for coverage.
3 Stars
It is very helpful and they provide more offers for home-related policy. The security is so high and the data is kept confidential.
3 Stars
American Family has insured our home for over 25 years. The agents that we have had are very friendly and helpful and when we had a claim, were there to help and move things along quickly. The rates are fair and the coverage is good
3 Stars
They are a good company, they try to treat people right. Agents work are for the people that they have signed up for coverage. Phone support seems to be pretty smooth.
3 Stars
I dislike the company because of the worst behavior of the company and it deliver the worst making of the home insurances and refundable amounts It provides the greater amount of the delivering charges and making of the additional instructed fees to the home insurance to the customers.
3 Stars
I am very much satisfied with my insurance company. because it's interaction, the premium is very good
3 Stars
They provide pay for damages include piping,electricians and some of the extra hold things.They provide more offers.
3 Stars
that company is good company very aggressive my work am like that
3 Stars
The company is great so far. They are easy to work with and they are able to send me stuff on time via email or mail.
3 Stars
They provide pay for damages which include piping,plumbing, and some electrical oriented process. It provides more offers.
3 Stars
The customer service that we get from our insurance company has been great overall. Anytime that we have questions are concerns they are more than happy to speak with us and explain. The homeowners rate that we have are lower than other quotes that we have received, but the bundled rates make them the same as the other insurance companies. We will definitely stay with them just for customer service alone because that is hard to come by now days.
3 Stars
It is sometimes hard to get hold of a representative. The entire claim process can take a long time. They switched associates in the midst of a long claim of ours, which led to complications
3 Stars
I dislike that they are not very modern. They need to update themselves and be on track with other companies
3 Stars
The price seems good, but the lack of help on the internet such as chat features, online bill pay

Negative Reviews & Ratings

2 Stars
The data will be lost sometimes.The app used for this company is not so up to accurate.
2 Stars
The assistant of the insurance agent has personally "harassed" me for my spouse and my stepson several times. She has used information they gave her to manipulate me or what I found to be customer service bullying. A recent example is that she contacted me about our life insurance policy, a day after my husband was complaining about how he pays the mortgage by himself. Then, she said that "typically two people pay the mortgage." Another time, she was "harassing" me indicating I should give my car to my 19-year-old stepson, lying and stating that is what she did with her car that just happened to be the same make and model as mine. These little odd "coincidences" happen way too frequently with the assistant and makes me seriously question her integrity and the professionalism of the business.
2 Stars
in this sometimes the contact between the company and the customer is not so accurate. The pay for damage is sometimes low.
2 Stars
I dislike the company for the overall discomfort of the customer sacrifice and non comfortable for the amount provisions, and not fund providing to the customers, It is very much amount of the customers to deliver many of the impacts to the company. It makes the very irritation about the company
2 Stars
I feel that there should be more customer appreciation from the insurance company. I know we are not their only clients, but there are plenty of other insurance agencies in our market that we could choose from. I
2 Stars
The only negative thing that we have experienced with this company is the agent turnover rate. We have had several different agents since being with them, but they all have been good to deal with. We are not sure if this is just insurance in general or if it is company related.
2 Stars
Not much. They could be a little more transparent on the front side about the cost of certain actions and what is and is not covered by the policies. Find that they will omit details that could cause questions to be asked
2 Stars
The biggest problem I have had is that I have had to deal with a number of different agents for the company over the years. The company has a way of moving you to different agencies and just when you get used to one agent and know them, you have to deal with the next one
2 Stars
I like the coverage and the payment system is fairly seamless. The information is accessible online, and the insurance payment has been steady over time.
2 Stars
Sometimes they make the rush to pay the claim. The data will be lost for some time.There is no well protective security.

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