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What I like most about them is that they are a simple, efficient company who takes customer service very seriously. I never feel apprehensive about calling them because they do everything possible to handle any issues with as little inconvenience to me as possible.
Though I really have no complaints, one thing that I do think they should do is send out a mailer once or twice a year with news about their products. Not receiving unwanted mail or e-mail is very nice considering I get so much of it from seemingly every other company I deal with, but it would be nice to be reminded about what products and additional coverages they offer.