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They are always willing to listen and to cover claims when needed. They respond quickly and the coverage is exactly as noted on the policy.
At this point, I have not had any negative interactions with the company. I like their local presence and that it is local people who respond.
The thing that I like the most is the reputation. They really do seem like a trustworthy company that cares about the community. I wouldn't swap because of their great name in this community.
I like the personal touch and the local feel of the office. I like that we always talk to a person and not to an automated service. They respond quickly and appropriately.
The company is really great and easy to deal with. They go out of there was to make sure you are happy and well taken care of. My agent knows I have small children so he does his absolute very best to get me what I need as fast as possible.